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Information technology generalist


Commonwealth of Pennsylvania


Location

Pennsylvania | United States


Job description

Are you interested in Information Technology (IT) and looking for an exciting public service career with the Commonwealth of Pennsylvania? The Department of Military and Veterans Affairs (DMVA) is looking for an IT Generalist 1 to perform IT lifecycle functions and the provision of after-hours IT Help Desk Support for personal computers and related equipment operating on the our enterprise network. This includes Fort Indiantown Gap, the six veterans homes, and other field locations located throughout the commonwealth. Watch this  video to see how you can make a difference caring for Pennsylvania's veterans working for the DMVA, then apply today and join us as an IT Generalist 1!

As an IT Generalist 1, you deliver, assemble, install, configure, and troubleshoot computers, equipment, and peripherals at DMVA worksite locations throughout the state. You provide after-hours IT Help Desk support services including statewide technical assistance on IT hardware and software for users at Fort Indiantown Gap and the veterans homes. Also, you troubleshoot and service computer hardware and software for end users. In addition, you receive calls, emails, and tickets for assistance and physically or remotely access users’ computers to collect diagnostics to resolve hardware and software problems.

In this position, you serve as a liaison between IT and the end user community throughout problem resolution and serve as a vendor liaison when external support is required. You also provide direct follow-up to the end user community to ensure customer satisfaction. In addition, you monitor the current status of computers running on the network utilizing real-time data to detect and resolve interconnectivity and other problems to ensure continuous end-user functionality.

Interested in learning more? Additional details regarding this position can be found in the position description .
 
Work Schedule and Additional Information: QUALIFICATIONS

Minimum Experience and Training Requirements:
Other Requirements:

 
Legal Requirements: 
 
How to Apply:
 
Veterans:  
 
Telecommunications Relay Service (TRS): 
 
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

 
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.


Job tags

Full timeTraineeshipLocal areaRemote jobMonday to Friday


Salary

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