Information technology generalist
Commonwealth of Pennsylvania
Location
Pennsylvania | United States
Job description
Are you interested in Information Technology (IT) and looking for an exciting public service career with the Commonwealth of Pennsylvania? The Department of Military and Veterans Affairs (DMVA) is looking for an IT Generalist 1 to perform IT lifecycle functions and the provision of after-hours IT Help Desk Support for personal computers and related equipment operating on the our enterprise network. This includes Fort Indiantown Gap, the six veterans homes, and other field locations located throughout the commonwealth. Watch this video to see how you can make a difference caring for Pennsylvania's veterans working for the DMVA, then apply today and join us as an IT Generalist 1!
As an IT Generalist 1, you deliver, assemble, install, configure, and troubleshoot computers, equipment, and peripherals at DMVA worksite locations throughout the state. You provide after-hours IT Help Desk support services including statewide technical assistance on IT hardware and software for users at Fort Indiantown Gap and the veterans homes. Also, you troubleshoot and service computer hardware and software for end users. In addition, you receive calls, emails, and tickets for assistance and physically or remotely access users’ computers to collect diagnostics to resolve hardware and software problems.
In this position, you serve as a liaison between IT and the end user community throughout problem resolution and serve as a vendor liaison when external support is required. You also provide direct follow-up to the end user community to ensure customer satisfaction. In addition, you monitor the current status of computers running on the network utilizing real-time data to detect and resolve interconnectivity and other problems to ensure continuous end-user functionality.
Interested in learning more? Additional details regarding this position can be found in the position description .
Work Schedule and Additional Information: - Full-time employment, 37.5-hour work week.
- Work hours are 9:00 AM to 5:00 PM, Monday to Friday, with 30-minute lunch.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Please check your email, including spam/junk folders, for these notices.
QUALIFICATIONS Minimum Experience and Training Requirements: - One year as an Information Technology Trainee or Information Technology Technician; or
- One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
- Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
- An equivalent combination of experience and training.
Other Requirements:
- You must meet the . For more information on ways to meet PA residency requirements, follow the and click on Residency.
- Must pass a favorable National Crime Information Center (NCIC) screening for admittance to Fort Indiantown Gap.
- You must be able to perform essential job functions.
Legal Requirements: - A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
How to Apply: - Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans: - Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans’ Preference tab or contact us at [email protected] .
Telecommunications Relay Service (TRS): - 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
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