Technical Support Specialist
Location
Schaumburg, IL | United States
Job description
At Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate effectively while doing the one thing that is critical to our success – taking care of our customers.
Are you ready for a rewarding career?
We are searching for a Technical Support Specialist to join our growing IT Team! Now is the time to move forward and make an impact!
As a Technical Support Specialist you will be responsible for being the first point of contact in supporting the Help Desk, as well as provide support for PC’s, RF scanners, printer maintenance, and mobile devices, including user provisioning. You will also be responsible for troubleshooting hardware/software and PC issues to effect real-time problem analysis and resolutions, supporting 500+ end users. Your primary focus includes: end-user satisfaction, device and software asset management/optimization, best practice user on-boarding and off-boarding, enterprise end-user tools, communications, messaging and the Enterprise IT Service Desk.
How will you impact our organization as a Technical Support Specialist on a daily basis?- Provide first level end user support to team members throughout the company; interpret, analyze, diagnose, document and resolve customer support issues related to internally supported hardware, software and phones.
- Provide support with provisioning of IT equipment and software.
- Work closely with 3rd party service providers on open tickets that require support to resolve.
- Manage the daily activity, administration, maintenance, and system management issues.
- Monitor equipment performance and determine if upgrades of hardware and software are required.
- Document, review and recommend enhancements to current processes or workflows.
- Collaborate closely with peers and end users to deliver optimum service and maintain a high level of satisfaction for end users.
- Administration of Microsoft 365 and Microsoft Intune for user account and device support.
Required Skills and Qualifications: - Minimum of 2 years technical or help desk support or related experience.
- HS Diploma or GED required.
- Associates or Bachelor's degree in IT, IS or in a computer related field is preferred.
- Prior experience with personal computer equipment.
- Must have advanced PC word processing, spreadsheet and Windows skills.
- Special technical knowledge of techniques and procedures of software and network support for multiple users.
- Must understand installation, configuration and troubleshooting process for software, hardware, networking and accessory equipment.
Why should you join Composites One?
- CULTURE: This is a great place to work! We are deeply committed to cultivating an environment of Respect, Teamwork, and Communication.
- INTEGRITY: The foundation of all strong relationships is TRUST. We strive to act with integrity and honesty in all interactions with our customers, suppliers, and Team Members to build meaningful relationships!
- CONTINUOUS IMPROVEMENT AND INNOVATION: To remain successful, we must continuously improve and innovate. At Composites One, we value collaboration, and sharing ideas so that we can grow and drive continuous improvement and innovation together.
Join us in creating a brighter future for the customers we serve! About Us: Composites One LLC is the leading supplier of essential materials for
Wind Energy, Aerospace, Defense, Consumer Recreation, and
Construction Composites Manufacturing. We have a global presence and operate 44 North American distribution centers. As a family business, for over 60 years we have had a culture that treats each Team Member with respect and
offers opportunities for growth and personal success. Learn more about us at compositesone.com! Commitment to Diversity, Equity, and Inclusion At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.
ADA Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please contact the ADA Coordinator by email at
[email protected].
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