Administrative Support I - COMCARE

Location

Wichita, KS | United States

Job description

Department: COMCARE

Pay:   $15.75 per hour.

Work Schedule: Monday-Friday; 8:00a-5:00p

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits .

Greet public, provide customer service and general reception as well as provide office and administrative support required to ensure timely processing of program referrals, outcome reporting and program functioning at all levels of service.

Reception

• Greet clients professionally and promptly
• Answer phones in a professional manner and route appropriately
• Verify demographic and insurance information and update in the Electronic Health Record (EHR)
• Prepare excuse notes as requested
• Open and close the office as needed
• Maintain cleanliness/tidiness of lobby
• Use overhead or through-the-phone paging
• Check in clients and notify providers as appropriate
• Request interpreters
• Distribute medications/prescription slips as requested by medical staff
• Check and distribute faxes from the fax folders
• Schedule meeting room space for staff
• Set up rooms for meetings
• Distribute agency and med staff surveys
• Maintain copy machines and printers
• Maintain visitor’s log, authorized visitor forms
• Distribute interoffice and postal mail, prepare for pick up
• Accurately schedule follow up appointments as requested by staff or
• Provide client with an appointment card as needed
• Open clients and schedule appointments intake or other programs as requested
• Maintain cancellation list for medication appointments
• Cancel appointments if a provider is out of the office
• Update medical staff calendars for days out of the office
• Distribute client rights and responsibilities

Financials/Intakes/Documentation

• Prepare financial updates for clients
• Complete releases of information as needed or requested
• Set up insurance coverage and fee matrix
• Verify insurance and income
• Review claims error reports
• Troubleshoot billing issues at the program level
• Collect payments on accounts
• Receipt payments for client and note in EHR
• Enter note in EHR for clients who are not able to make payments
• Prepare payments for deposit and complete reconciliation form. Import patient documents into OnBase
• Verify intakes are ready and monitor process flow

Data Entry

• Verify KMAP
• Enter authorizations-service authorizations,
• Prepare letters for closure, participation, missed appointments and outreach
• Track, process, and coordinate referrals to the program screen and assess transactions when appropriate
• Enter data in systems as required
• Maintain staff contact lists and emergency contact lists.
• Forward and upload SED waiver forms
• Enter and update information on intake boards for checking in and walk-ins

Minimum Qualifications: High School diploma or equivalent. Two years of general office experience. Must pass KBI, DCF child abuse check, adult abuse registry, and motor vehicle screens. Must complete orientations provided by Sedgwick County and COMCARE.

It is the policy of Sedgwick County not to discriminate in its programs or services, including employment, on the basis of race, color, sex, including pregnancy, gender identity and sexual orientation, age, national origin, ancestry or citizenship, marital status, religious or political affiliation, genetic information, disability, status as a member of the uniformed services or any other similarly protected status.

Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to qualified persons with disabilities as defined by the Americans with Disabilities Act. If you wish to volunteer information regarding any special assistance you may need, please contact the Sedgwick County ADA Coordinator at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Please do not use this phone number for employment questions.  Applicants are contacted only if they are determined to be qualified candidates. 

Job tags

Salary