Branch Manager - Bowling Green KY

Location

Bowling Green, KY | United States

Job description

Position Summary

This position is responsible for managing, leading and directing all aspects of branch operations and branch performance. Supports the marketing and promotional efforts of the Credit Union and works with Executive Management to develop and achieve branch goals. Responsible for creating a climate that delivers an exceptional experience for both members and associates. Responsible for maintaining a welcoming environment and a professional atmosphere. Ensures the branch office is clean and well-maintained. The Branch Manager should be able to effectively perform all branch office duties and responsibilities. Demonstrates teamwork through positive interaction and cooperation with fellow associates, members of management and other branches and departments. Supports and promotes the Credit Union's Vision, Mission and Core Values.

Primary Responsibilities

• Responsible for selecting, training, coaching, motivating and developing all branch team members.
• Provides leadership to branch staff through effective delegation and communication. Responsible for building a cohesive team and fostering positive open communication with branch team members.
• Works with associates to establish individual performance goals and effectively communicates branch goals and objectives.
• Ensures that individual and branch goals and objective are met or exceeded.
• Organizes, schedules, and distributes workload to ensure staffing levels are sufficient to meet member needs.
• Reviews and approves non-exempt timecards for bi-weekly payroll and approves time off requests.
• Provides on-going feedback on associate performance both formally and informally.
• Conducts 90-day reviews, Quarterly Check-ins and annual Performance Appraisals.
• Identifies performance problems and partners with Human Resources to formulate and implement corrective action as needed.
• Maintains an expert knowledge of financial products services offered by the Credit Union.
• Promotes an enthusiastic sales/service culture and models exceptional member service.
• Ensures the adherence to all internal policies and procedures. Maintains compliance with Federal laws and regulations set forth by all regulatory agencies.
• Assists individuals in establishing membership and opening deposit product accounts according to established policies and procedures.
• Originates, processes, and closes consumer loans according to established policies and procedures.
• Identifies cross-sell opportunities and cross sells products and services to members based on their needs. Recommends credit life, disability and mortgage insurance products.
• Assists members with more complex member service issues and with any sensitive or difficult issues.
• Perform such duties as may be required from time to time for the overall management and operation of the Credit Union.

Additional Responsibilities

• Participates in Credit Union special projects and initiatives.
• Represents Service One at Credit Union events and in the community through professional networking groups, partnering with charitable organizations and attending civic events.
• Calls on existing or prospective members to develop new business and to retain or expand existing relationships.
• Originates small business and mortgage loans.
• Cultivates and establishes small business account relationships.

Educational/Experience Requirements

• Bachelor's Degree in a related field.
• Minimum of five years of related experience in the banking/financial services industry.
• Minimum of three years of consumer lending experience.
• Minimum of two years of managerial or supervisory experience.
• Equivalent work experience may be substituted for education requirement.

Qualifications

• Excellent interpersonal, verbal and written communication skills.
• Excellent member service, problem solving, decision-making and relationship management skills.
• Strong practical knowledge of banking and lending products, policies, procedures, and regulatory guidelines.
• Strong leadership skills with the ability to motivate and/or influence others.
• Solid technology skills that include Microsoft Office products and Credit Union software applications.
• Bilingual language skills a plus.
• Flexibility to work evening or weekend hours as needed.
• Ability to work various schedules and on Saturdays as needed.
• Ability to travel to other branches as needed.

Job tags

Salary