Call Center Representative

Location

Houston, TX | United States

Job description

We are seeking several Call Center Agents to join our team for a busy call center!

The Customer Service Representative is responsible for providing excellent customer service to our customers by answering their questions, resolving their issues, and helping them achieve their goals. The ideal candidate will have a strong understanding of customer service principles and practices, excellent communication skills, and the ability to work effectively under pressure.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Build and maintain positive relationships with customers

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Bilingual is a plus

Want to be considered for this opening immediately? Candidates already registered with us, please send an updated resume to [email protected] and reference the job title. If you are not already registered, please apply by clicking the "Apply Now" button.

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Job tags

Salary