Location
Louisville, KY | United States
Job description
JOB SUMMARY:
The Field Engineer's responsibilities include ensuring the organization’s managed services clients receive fast, professional and technically accurate remote and on-site resolution of Windows desktop, local area network and basic information technology issues.
JOB DUTIES AND RESPONSIBILITIES
- Update, resolve and close service tickets by quickly responding to and resolving both on-site and remote management and monitoring system-reported technology issues.
- Schedule appointments for delivering on-site technology support and performing follow up tasks and provide professional client updates.
- Provide installation, troubleshooting and support for advanced networking issues, VPNs and Windows desktop operating systems, client software programs and applications.
- Create new user accounts, administer user rights and privileges and reset user passwords using Windows servers.
- Escalate service requests that require Senior Engineer level support.
- Comply with all organization business policies, workflow processes and documentation practices.
EDUCATION AND EXPERIENCE
- Advanced, working knowledge of computer networking technologies, above-average working knowledge of all modern Microsoft Windows desktop operating systems and familiarity administering basic Windows server functions.
- Advanced proficiency administering Microsoft Office productivity suites.
- Advanced knowledge administering common (Cisco, SonicWall, Fortinet, etc.) routers.
- Advanced working knowledge of networking (HP and Cisco Switch Configurations, VLAN, VPN, NAT, Routing, Wireless).
- Competent in desktop and workstation setup, cable creation and general hardware support.
- Competent in Exchange, SQL, StorageCraft, SAN, Citrix, VMware, Hyper-V, O365, Azure, Active Directory, Group Policy, and other MS Cloud and Hosted Solutions.
- Associate’s Degree or better in a related field is preferred.
- Two years of increasingly responsible experience fulfilling help desk responsibilities and supporting Windows desktops, business applications and end users.
- Ceaseless desire to deliver unsurpassed customer service and maintain knowledge and understanding of new technologies.
Job tags
Salary
