Live Chat Support Agent-Remote full and part time

Location

Beverly Hills, CA | United States

Job description

Description:

• Engage with customers through online chat and messaging platforms responding to inquiries providing information and offering assistance.
• Assist customers in navigating our products or services addressing their questions concerns and technical issues.
• Troubleshoot and resolve customer problems escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions including the nature of inquiries solutions provided and any followup actions.
• Meet or exceed performance targets including response time customer satisfaction scores and chat volume goals.
• Collaborate with team members and other departments to ensure consistent and effective customer support.

Requirements:

• High school diploma or equivalent; college degree preferred.
• Excellent written communication skills with a strong command of grammar and spelling.
• Strong problemsolving skills and the ability to think quickly and logically.
• Proficiency in using computers and familiarity with chat and messaging platforms.
• Ability to multitask effectively and handle multiple chat conversations simultaneously.
• Empathy patience and a customerfocused attitude.
• Willingness to work flexible hours
• Team player with strong interpersonal skills.

Benefits:

• Health Care Plan (Medical Dental and amp; Vision)
• Retirement / Pension plans.
• Training and Development.
• Work From Home and/or flexible hours.
• Life insurance.

Job tags

Salary