Tier II Technician (ND III) (Government)
Location
San Ramon, CA | United States
Job description
Job Description:
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers’ mission.
Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video, and collaboration services for the full spectrum of operations.
AT&T has an opening for Tier II Technician to support the customer's computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.
The job duties of the Tier II Network Technician are as follows:
- The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices.
- Respond to and resolve incident tickets.
- Draft and implement standard network change requests.
- Provide support to Tier III network engineers for incident management and projects (site surveys, Technical Exchange Meetings (TEMs), and coordinate and install new equipment).
- Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
- Coordinate network operations, maintenance, repairs, or upgrades.
- Configure and troubleshoot layer 2 switching (Virtual Local Area Networks (VLANs), Port Security, and Thin Configurations).
- Work to be performed in Santa Clara, CA.
Required Clearance: TS/ SCI with polygraph. (#ts/sci) (#polygraph)
Required Qualifications: Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years. Additional required qualifications include:
- Compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2.
- Working knowledge of basic routing fundamentals.
- Working knowledge of layer 2 switching concepts.
- Knowledge of CISCO/Juniper Return Material Authorization (RMA) processes.
- Layer 1 and Layer 2 network experience (CAT5, Single Mode (SM)/Multimode (MM) Fiber, Serial cables, Small Form-factor Pluggable (SFP).
- Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) and Open Systems Interconnection (OSI) models.
- Knowledge of Cisco Internetworking Operating System (IOS), Juniper JUNOS, and the Brocade and Foundry Operating System (OS).
- Familiarity (doesn’t need to be a SME) with Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), Virtual Router Redundancy Protocol (VRRP), Hot Standby Router Protocol (HSRP), Multiprotocol label switching (MPLS), Language Server Protocol (LSP), and Generic Routing Encapsulation (GRE).
- Familiarity with Microsoft Visio, ServiceNow, and Atlassian Confluence.
- Working knowledge of Service Now or similar IT Service Management (ITSM) products.
- In order to be considered for this position, you must have a valid driver’s license and an acceptable driving record. Operating a company vehicle necessary for this position.
Our Tier II Technician (ND III) earns between $89,200 - $160,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40
Time Type:
Regular
Location:
San Ramon, California
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Job ID R-12094
Date posted 03.06.2024
Job tags
Salary
