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Supervisor of Customer Service Collections


Hackensack Meridian Health


Location

Hackensack, NJ | United States


Job description

Our team members are the heart of what makes us better. 

 

At Hackensack Meridian  Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. 

 

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

 

 

The Supervisor of Customer Service Collections under the direction of the Customer Service Manager, supervises the Collections staff, workflow, and is responsible for the operations of Collections with regard to vendors and bad debt agencies for payments, evaluating staff, time and attendance and all other aspects of the department for the Hackensack Meridian Health (HMH) network. Supervises the daily collections operations of the Customer Service department including all self-pay accounts and their life cycle with all connected aspects such as collection activities and referral to outside agencies as Bad Debt. Assists the Manager in reviewing all collection efforts and outside collection agency relations. Also assists in all duties which guide the management of self pay accounts and the call center within the business office. These duties include management of applicable staff and outside agencies in an effective manner and observing all applicable policies and procedures.

A day in the life of a Supervisor of Customer Service Collections at Hackensack Meridian Health includes:

Education, Knowledge, Skills and Abilities Required:

Education, Knowledge, Skills and Abilities Preferred:

Licenses and Certifications Required:

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!


Job tags

Full timeWork experience placement


Salary

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