Service Manager

Location

Brooklyn, NY | United States

Job description

Are you a proven leader with a strong drive to succeed?

Do you work well in a process-driven environment where organization and efficiency are critical to success?

Are you an expert multitasker who would thrive in a high-energy environment?

If so, then this might be the right opportunity for you! 

As a Service Manager at Burlington, one of the largest off-price retailers in the country , you’ll be a member of the store leadership team, responsible for overseeing critical day-to-day operations, specifically focusing on Point of Service/Front End services. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop your team while also taking charge of service-oriented business operations to ensure our associates are delivering excellence customer service with the highest degree of professionalism.

Responsibilities:

• Day-to-day management of store service operations including but not limited to auditing EAS tagging, layaway management, monitoring the cash office and without receipt and receipt lookup programs, and safe keeping of company funds and property.
• Provide guidance to the Customer Service Supervisor and customer service teams while seeking opportunities to assess service levels and leveraging resources to improve the overall store experience with extra emphasis on greeting customers, friendliness and speed of check out.
• Drives participation in Social Responsibility and Community Relations initiatives including front end solicitation and awareness campaigns.
• Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, succession planning, communication, and breakroom board compliance.
• Assists in the management of other store operations areas as needed.

Candidates must have 3+ years of Retail Management and Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization with the ability to manage multi-million dollar sales volume. Candidates must be able to work a flexible schedule; including early morning, nights, weekends, and holidays, and required travel, as needed. Candidates must also be able to lift and move boxes weighing up to 40 lbs. and should be comfortable utilizing scheduling and reporting computer software.

If you…

…want to work at a fast-growing company with a proven track record of promoting from within

…are excited to deliver great merchandise values to customers every day;

…take pride and ownership in helping drive positive results for a team;

…are committed to treating colleagues and customers with respect;

…are an ambassador in cultivating an inclusive workplace that values diversity;

…want to participate in initiatives that positively impact the world around you;

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

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