Technical support specialist
Location
Boise, ID | United States
Job description
Akkodis is looking for a Technical Support Specialist for a contract position in Boise, ID.
Contract Duration: 24 - month contract with possible extension
Pay rate: $23.00/ hourly
Detailed Job description:
We are seeking a technical support specialist with a proven track record of delivering excellent customer service.
- This position is fast paced managing inbound technical customer & reseller service events (phone calls, chat, email).
- You will be supporting HP commercial high-end printers & technologies which may include one or more product lines (HP PageWide XL, HP Latex, UV products).
- This roles purpose is to provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service. We support a very unique customer base each with mission critical attributes that rely heavily on our ability to adapt, meet our Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions.
Skills Required: - Documented job history which includes a technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise.
- We are looking for candidates with support experience that exceeds basic level product support such as simple items like cell phones etc. This is not an entry level position and requires 2+ years of applicable experience.
- Exposure to a variety of computer applications, data bases, remote access applications, and network configurations.
- Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base.
- Ability to de-escalate and prioritize well interactions with customers while delivering world class customer satisfaction.
- Prior experience within a care center / remote support center managing service events via a ticketing system.
- Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping our customers informed on progress and delivering a positive outcome
- Knowledge of structured methodology to resolve an issue such as 5-step troubleshooting.
Desired / Required Skills: - Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites
- Graphics and / or application support experience. Adobe suites, RIP software, print job configuration setup
- Exposure to different media / substrate types, car wraps, banners, commercial prints
- Previous DesignJet, Latex or UV product experience Applicants should be capable of working any shift from 6am -6pm Monday - Friday to be considered.
- Professionalism is that the root of our success and therefore, we are looking for well qualified candidates that have exemplary statuses in current or previous job roles.
- Product specific training will be provided to those with the appropriate background to excel in this role.
- Requires candidate to bend, stoop and lift printer components as necessary for training purposes or facilitating a repair.
If you are interested in this Technical Support Specialist role then please click APPLY NOW. For other opportunities available at Akkodis go to If you have questions about the position, please contact Luke Fannin at luke.fannin@
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
The Company will consider qualified applicants with arrest and conviction records.
Pay Details: $23.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements. Report this job
- Dice Id: cxmodoak1
- Position Id: US_EN_6_971595_1533447
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