Senior Manager, Insights Consulting
Location
Bentonville, AR | United States
Job description
What you'll do at
Position Summary...
What you'll do...
As a Senior Manager of Customer Insights & Strategy at Walmart , you will sit at the heart of what it means to be customer obsessed, and therefore the heart of everything we do. Advocating for our customer is the foundation of growing the business, and we’re looking for a talented person to drive the implementation and strategies that will make Walmart a trusted and loved retailer.
As part of the Merchandising Insights Team , you will leverage customer insights to inform and shape Walmart Merchant business strategies.
- Our agile team is tasked to ensure that relevant and actionable insights are identified for both long-term and key short-term priorities.
- Customer insights are brought to life through the thoughtful integration and persuasive storytelling of multiple sources including primary research, secondary research, internal analytics, and syndicated panel/POS data.
- Successful Merchandising Insights team members are expected to build and maintain relationships with leaders across multiple functions of the organization such as Merchandising, Marketing, Operations, Finance, and Product Teams.
Preferred Skills
- Polished communication skills with ability to clearly convey complex data and information across a broad landscape of clientele
- Passionate about not just sharing data but telling a story through meaningful insights
- Leverages a variety of data sources to reconcile the insights as well as deliver actionable recommendations
- Communicates insights across multiple business topics/initiatives effectively
- Consultative experience and thought leadership skills to see the big picture without sacrificing attention to details
- Leads solution development and delivery of complex and/or large consulting projects that support multiple business areas or categories
- Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies
- Provides consultative opinions (i.e., a point of view) and expertise to senior and executive leadership based on review and oversight of research and analysis findings
- Ability to develop and foster collaborative business relationships
- Passionate and driven collaborator and teammate
- Partners with functional leadership and other cross-functional leaders across the organization (e.g., Customer Experience, Merchandising) to develop solutions for complex and/or large projects, ensure buy-in for recommendations as necessary and ensure alignment on data analysis and research strategies
- Provides consulting expertise and acts as a subject matter expert to senior leadership (e.g., SVPs & EVPs)
- Proactively maintains existing relationships and develops new relationships with external business partners and vendors
- Strong understanding of when and how to leverage primary and secondary research and retail analytics to address business opportunities
- Able to develop learning plans with clear objectives and appropriate methods and techniques to address key business questions
- Leverages retail industry experience, particularly in strategy, operations, and customer experience
- Exhibits excellent organization skills, and ability to lead multiple projects/ responsibilities
- Ensures quality and standard of work output through effective project management of third-party vendors
Why this job/why Walmart?
- Make an impact at the largest retailer in the world
- Have a seat at the table with senior leadership, and play an important role in influencing the future strategic direction of the company
- Gain broad exposure and experience in working with a variety of industry leading insights vendors, resources, and tools
- Create a meaningful and fulfilling career with continuous opportunities for personal growth and professional advancement
What Success Looks Like for the Role:
- Communicates and persuades business partners and the broader organization to act based upon the insight recommendations
- Advocates on behalf of the customer
- Is a trusted and collaborative member of the Customer Insights Team
- Leads cross-functional insights projects and initiatives
- Proactively anticipates business problems/opportunities
Minimum Qualifications:
- Bachelor's degree in Business Administration or related field and 4 years' experience in marketing research, data analytics, consulting, or related field OR 6 years' experience in marketing research, data analytics, consulting, or related field.
- 4 to 6 years shopper insights, customer insights, or consulting related fields
- Experience working cross-functionally, managing initiatives at scale and delivering results
Preferred Qualifications:
- 8+ years shopper insights, customer insights, or consulting related fields
- Experience working with general merchandise categories
- Experience with private brand development, repositioning and/or portfolio optimization research and consulting
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business Administration or related field and 4 years' experience in marketing research, data analytics, consulting, or related field OR 6 years' experience in marketing research, data analytics, consulting, or related field.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Analytics in Retail Operations, Leading a cross-functional team, Supervisory
Masters: Business Administration
Primary Location...
702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America
Job tags
Salary
