Location
Myrtle Beach, SC | United States
Job description
BMW of Myrtle Beach
Position Overview: We are seeking an outgoing and customer-oriented individual to join our team as a BMW Service Genius. In this exciting role, you will be responsible for greeting all incoming service customer's. You will begin their service appointment process with a video walkaround and identify damages or opportunities for the service department. By providing expert guidance, technical support, and education to BMW service clients regarding the features, functionality, and technology within their vehicles. Your passion for BMW vehicles, strong communication skills, and ability to simplify complex technical information will enhance the overall ownership experience for our customers. This position will begin your automotive career and we will provide you a career path as well as invest in your ongoing education and personal growth within our team.
Responsibilities:
* Customer Engagement:
- Welcome customers and create a positive first impression by showcasing enthusiasm and expertise.
- Engage with customers to understand their needs, preferences, and possible technical questions related to their BMW vehicles.
- Conduct a condition pre-service walkaround video of the customer's vehicle using our app. Identify any vehicle damages or potential service needs by simply pointing it out in the video. Hand off the customer to the BMW service advisor and ensure consistent flow in the BMW service lane. Properly park and move clients vehicles to the next stage of the process. Pre stage BMW service loaners as well as customer pick up.
- Utilize exceptional interpersonal skills to build lasting relationships with customers and enhance their satisfaction with the brand.
* Product Knowledge and Demonstration:
- Develop an in-depth understanding of the features, technology, and functionality of various BMW models.
- Demonstrate and explain vehicle features to customers, highlighting advanced technology, safety systems, infotainment options, and convenience features.
- Assist customers in setting up and personalizing their vehicle's advanced settings and functions.
* Technical Support:
- Provide technical assistance to customers by addressing their questions, concerns, and troubleshooting challenges related to vehicle systems and technology.
- Collaborate with the service department and technicians to find solutions to technical issues and concerns.
* Education and Workshops:
- Participate in ongoing BMW education courses and workshops
- Create informative materials, guides, and resources to help customers optimize their vehicle's capabilities.
* Digital and Online Support:
- Assist customers in navigating BMW's digital platforms, including mobile apps and online resources.
- Provide guidance on remote services, over-the-air updates, and online connectivity features.
* Feedback and Collaboration:
- Collect feedback from customers and relay insights to the dealership, helping improve customer experiences.
- Collaborate with the sales and service teams to identify opportunities for customer engagement and satisfaction improvement.
Qualifications:
- Clean driving record with valid drivers license.
- High school diploma or equivalent; technical or automotive-related education is a plus.
- Passion for BMW vehicles and a strong interest in automotive technology and innovation.
- Excellent communication skills, with the ability to convey technical information in a clear and understandable manner.
- Customer-focused mindset, with a genuine desire to provide outstanding service and support.
- Proficiency in using digital tools and platforms, including mobile apps and online resources.
- Patience, empathy, and a positive attitude when working with customers.
- Strong problem-solving skills and the ability to adapt to evolving technology.
What we offer:
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, PTO pay
- Discounts on products and services
- Family owned and operated
- Long term job security
- Opportunity to work with the prestigious BMW brand and gain valuable experience in the automotive industry.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
- Supportive and inclusive work environment.
- Join a reputable company with a commitment to delivering exceptional customer service.
If you are enthusiastic about BMW vehicles, have a knack for simplifying technical concepts, and enjoy interacting with customers, we invite you to apply for the BMW Service Genius position. Join our team and play a key role in enhancing our customers' ownership experiences through expert guidance and technical support.
About Us:
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
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