Location
Memphis, TN | United States
Job description
Senior Account Manager
Our client is a well-established insurance brokerage firm specializing in employee benefits. They provide exceptional service to clients and foster a collaborative work environment.
As a Senior Account Manager, you will be a key liaison between our clients and our internal teams. Your primary responsibility will be to manage complex employee benefits accounts, ensuring client satisfaction and retention.
Responsibilities Client Relationship Management:
- Serve as the day-to-day contact for assigned employee benefits accounts.
- Understand client needs, objectives, and challenges.
- Provide proactive support and address inquiries promptly.
Account Maintenance:
- Coordinate renewals, open enrollments, and plan changes.
- Collaborate with carriers and vendors to ensure seamless service delivery.
- Monitor compliance with regulations and industry standards.
Problem Resolution:
- Address client concerns and resolve issues promptly.
- Advocate for clients within the organization.
Sales Support:
- Process applications, payments, and enrollments.
- Assist in proposal development and presentations.
Data Management:
- Maintain accurate records, reports, and documentation.
- Utilize agency management systems effectively.
Qualifications - Current life and health insurance license in the state of employment.
- 3+ years of experience in insurance brokerage.
- Bachelor's degree preferred.
- Strong understanding of employee benefits.
- Excellent communication and presentation skills.
- Intermediate software experience, including Microsoft Office Suite.
Benefits - Hybrid Schedule
- Health Insurance
- Paid Time Off
- 401k
Job tags
Salary
