Assistant Service Manager

Location

Ann Arbor, MI | United States

Job description

As a Remote Travel Assistant Service Planner, you will be responsible for coordinating and planning travel services for clients, ensuring seamless and memorable experiences. Working remotely, you will leverage your organizational skills and attention to detail to assist clients with travel arrangements, itinerary planning, and logistics management. This role requires excellent communication skills, customer service orientation, and the ability to thrive in a virtual work environment. Take advantage of this great opportunity!!

Key Responsibilities:

1. Travel Coordination: Assist clients with travel arrangements, including booking flights, accommodations, transportation, and activities. Utilize online booking platforms and reservation systems to make arrangements according to clients' preferences and budget.

2. Itinerary Planning: Collaborate with clients to create personalized travel itineraries that meet their needs and interests. Research destinations, attractions, and activities to provide recommendations and ensure a memorable travel experience.

3. Logistics Management: Coordinate travel logistics, such as airport transfers, car rentals, and tour bookings. Ensure all transportation arrangements align with clients' schedules and preferences, and provide detailed instructions and confirmations.

4. Client Communication: Serve as the main point of contact for clients, providing assistance and support throughout the travel planning process. Respond to inquiries, address concerns, and provide updates on travel arrangements via email, phone, or online chat.

5. Documentation and Administration: Prepare and organize travel documents, including itineraries, tickets, visas, insurance, and other necessary paperwork. Maintain accurate records of travel arrangements, expenses, and client preferences.

6. Customer Service: Provide excellent customer service to clients, offering personalized assistance and addressing any issues or concerns promptly and professionally. Anticipate clients' needs and proactively resolve problems to ensure a positive experience.

7. Vendor Coordination: Liaise with travel suppliers, including airlines, hotels, tour operators, and transportation companies, to coordinate bookings and resolve any issues that may arise. Build and maintain positive relationships with vendors to ensure high-quality service for clients.

8. Continuous Improvement: Stay updated on travel industry trends, destination information, and best practices in travel planning. Seek opportunities for professional development and training to enhance skills and knowledge.

Qualifications:

• High school diploma or equivalent required; additional education or training in travel and tourism is a plus.
• Previous experience in travel coordination, customer service, or administrative support roles preferred.
• Strong computer skills, including proficiency in Microsoft Office suite and experience with online booking systems.
• Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
• Customer-centric mindset with a commitment to delivering exceptional service and exceeding client expectations.
• Ability to work independently and remotely, demonstrating self-motivation, reliability, and time management skills.
• Flexibility to adapt to changing priorities, client needs, and work schedules as required.

Working Conditions:

• This role is fully remote, requiring a reliable internet connection and a dedicated workspace conducive to remote work.
• Flexible hours may be required to accommodate clients' schedules and time zone differences.
• Occasional training sessions or team meetings may be conducted virtually.                                                                                                                                                                                                      Salary: Based on commission and performance.

Conclusion: As a Remote Travel Assistant Service Planner, you will play a vital role in coordinating travel services and creating memorable experiences for clients. By leveraging your organizational skills, attention to detail, and customer service orientation, you will help clients navigate the complexities of travel planning and ensure their journeys are seamless and enjoyable.

Job tags

Salary