SERCO OF TEXAS - CONCHO VALLEY
Location
San Angelo, TX | United States
Job description
SUMMARY: Serves as the first point of contact for the customers that call the SERCO workforce centers. Responsible for greeting customers, determining their needs in general terms, and transferring them to the appropriate function/department within the Child Care department. Assists in updating and maintaining participants’ records, entering data, and performing other office support tasks.
DUTIES AND RESPONSIBILITIES
- Adheres to the mission of SERCO.
- Answers telephone and greets customers.
- Discusses customers’ requirements and explains available programs.
- Makes an initial determination as to which center function/department can best serve customers’ needs and transfers the customer to the appropriate department.
- Shows interest and concern for all customers, treating them with respect and care.
- Uses personal computer to make input into the automated reporting system. Assists staff in completing documents accurately and expeditiously.
- Assists workforce center staff with various office support functions. Operates fax, copier, and telephone system. Type memos, reports, and other materials.
- Sends our required timely mailouts to customers in activity report 232
- Monitors waitlist and add individuals to the waitlist
- Ensures timely mailouts are conducted to ensure compliance
- Maintains detailed participant records in compliance with policies and procedures.
- Maintains an organized and efficient filing system.
- Assists in maintaining inventory of child care program supplies and materials.
- Responsible for the custody, care, and safekeeping of agency property and exercises control over expendable supplies
- Performs other duties as assigned
DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- General knowledge of programs administered by TWC, CCS, TRS, etc.
- Knowledge of and the ability to learn a variety of relevant office equipment.
- Ability to interact with customers in a positive and productive manner.
- Ability to input basic data into the personal computer
- Ability to prepare routine reports, file records correctly, and type materials neatly and accurately.
- Ability to effectively read and interpret written procedures.
- Knowledge of or ability to learn locally used data tracking and management information systems such as TWIST and cabinet.
- Knowledge of general office procedures.
- Excellent communication skills.
- Bilingual (English/Spanish) preferred.
EDUCATION AND EXPERIENCE:
- Associate degree preferred
- High school diploma or GED certificate required
- Three years of customer service experience.
SPECIAL REQUIREMENTS :
- Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.
- Must have access to reliable transportation.
Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
1. PHYSICAL DEMANDS: While performing duties of the job, employees are occasionally required to stand; walk; sit; for long periods of time. The employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds and must be able to set up a display area.
2. WORK ENVIRONMENT : Fast-paced, demanding physically and mentally, will be in constant communication.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EQUAL OPPORTUNITY EMPLOYER, position open until filled
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