Hotel Operations Supervisor
Location
Fort Wayne, IN | United States
Job description
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description:
Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. Our property is a true reflection of the city, channeling the genuine spirit of community, industry, and creativity that abounds beyond its own walls. This is our city and our people.
Overview:
The Bradley is seeking an energetic Operations Supervisor. The Operations Supervisor will contribute to the mission of the hotel by creating exceptional ways of personalizing and providing the best guest service. The Operations Supervisor will ensure that a positive guest experience is consistently provided for all guests, and that employees under his/her leadership are lead and empowered in a positive manner and financial contribution to the Hotel is maximized. This position also requires customary and regular exercise of independent judgment and discretionary powers in the day to day performance of job duties. The Operations Supervisor maintains high level of guest service in front and back of house and ensures that all standards of operation and Hotel’s policies and procedures are implemented and maintained in a consistent manner.
ESSENTIAL FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)
- Effectively and efficiently park customer vehicles and return customer vehicles upon request in a timely fashion.
- Assign work and supervise performance of employees in all valet procedures including, but not limited to Parking and retrieving cars, luggage assistance and In-room dining delivery services
- Ensure efficient Valet operations by employees and adherence to hotel's policies and procedures.
- Assist with Front Desk Operations and perform check-in and check-out, room change procedures, lobby traffic and flow, VIP services and determining room rates and availability.
- Assist with housekeeping operations, including room inspections.
- Answer inquiries pertaining to hotel policies and services.
- Function as a liaison between Valet, Front Desk, all other departments, vendors and tenants to ensure a high level of communication and efficient operation.
- Meets, greets and welcome guests and handles and resolve guest complaints as may arise.
- Confer and cooperate with other managers to insure coordination of hotel activities.
- Works in concert with department heads to coordinate hotel activities and resolve problems.
- Assist the Front Office Manager in developing and implementing policies and procedures for the operation of the department.
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- Observe and monitor staff performance to ensure efficient operations and adherence to hotel’s policies and procedures.
- Prepare required paperwork pertaining to departmental functions.
- Provide assistance to staff members as necessary.
- Make sure all shifts are covered as scheduled and cover any as necessary.
- Follow established key control policy.
- Greets and extends superior service to arriving VIP guests.
- Assist guests with services and requests.
- Possess knowledge of Fire and Emergency Procedures.
- Assist Front Office Manager with departmental training classes/seminars.
- Performs all other duties as directed by immediate supervisors.
- Complete other departmental duties as they become necessary.
- May assist sales in hotel tours and FAM trip events. Assist with tours of the hotel for business, educational and social organizations.
- Possess fluent knowledge of the city and geography of surrounding areas.
- Possess knowledge of restaurants, amenities, clubs and tourism industries to provide to hotel guests.
- Adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations. Project warmth, care and concern for all guest along with proper etiquette.
Qualifications:
QUALIFICATIONS REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Ability to handle sensitive, confidential information discreetly and professionally
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger
- Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once
- Ability to work independently with limited support and minimum supervision
- Excellent verbal and written communication skills
- Strong detail orientation; ability to set priorities, multi-task and meet deadlines, and excellent time management
- Strong organizational, problem-solving, and administrative skills
- Ability to quickly learn and accurately administer complex processes
- Strong ability to track actions and follow through on processes
- Proven ability to work effectively in an unstructured, fast-paced and constantly changing environment
- Commitment to excellence and continuous improvement
- Versatility, flexibility, and a willingness to work with multiple priorities with enthusiasm
- Strong computer skills
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience.
Job tags
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