Location
Los Angeles, CA | United States
Job description
- CGO - Cargo Commercial
- Los Angeles, California, USA
- Cathay Pacific
- Application Deadline
25 Feb 2024
Company Description
Move Beyond! To move people forward in life - We are the people behind Cathay Pacific. We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are. We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees. We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation. Join us and discover just how far you can go!
Role Introduction
Cathay Pacific Airways is looking for a full-time, Cargo Account Manager to join the Los Angeles Cargo team in a salaried capacity. The successful candidate will lead a team to execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as providing fit for purpose solutions to customers.
Key Responsibilities
Revenue Generation
- Take responsibility to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
- Actively assist the Cargo Manager(s) and coordinate with the Cargo Sales and Reservations Officers to achieve and exceed revenue target and generate additional ancillary revenue
- Partner with the Cargo Manager(s) to negotiate and execute sales contracts
- Generate revenue with the perspective of sales channels, product sales and offline sales development
- Actively champion Cathay products and provide excellent and consistent product solutions to customers
Account Management and Sales Administration
- Partner with the Indoor Sales Team to provide customer-centric solutions to customers
- Proactively conduct regular reviews of accounts’ performance and achieve additional revenue opportunities
- Assist in setting the annual revenue budget and Cargo Business Plan
- Lead and manage the day-to-day relationships of client-servicing with customers to support revenue generation
- Collect, analyze and report market conditions, trends and activities to enable competitive advantage
- Provide superb sales and customer service in all customer touch points so as to drive premium selling rates and regular business
- Proactively implement programs on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
- Any other reasonable task as requested
Partnerships and External Liaisons
- Actively assist the Cargo Manager(s) to manage relationships with shippers, key industry and trade partners and associations so that the Company’s interests are well represented and take leadership as required
- Confer recognition on, and earn the loyalty of our highest value customers, including Cargo Clan Elite members
People Development and Performance Management
- Lead, support and encourage own team to achieve success
- Build a strong and motivated team to foster positive team spirit and facilitate teamwork
- Supervise and mentor direct reports, encouraging effective collaboration
- Demonstrate leadership and lead by example in accordance with Cathay’s core values
- Maintain active and ongoing dialogue in relation to employee goals and individual performance
- Actively engage with employees to enhance communication and their understanding of department goals
- Enhance the employee experience in line with the role level and the internal brand promise
E&A
- Emergency and Accident and Crisis Response responsibilities as required
Requirements
Academic qualifications
- Post-Secondary Diploma / Certificate in a Sales or related discipline or equivalent
combination of education, training, and experience is required
Knowledge, skills, training and experience
- Minimum of 3 years’ experience in airline cargo sales, operations or customer service
- Strong working knowledge of airlines and international airfreight industry
- Experience in supervising a team is an advantage
- Knowledge of CHAMP CargoSpot System
- Superb communication and client management skills
- Sensitive to confidential data and numbers
- Proven success record in setting and achieving goals
- Demonstrable ability to work independently
Additional Requirements
- Must successfully pass all pre-screening clearances, including a background check
and pre-employment drug screen upon contingent job offer - Obtain and retain necessary credentials and clearances (CBP Customs Seal) per
local requirements - Intermediate Proficiency with MS Office – Excel, Power Point, Word, Outlook, etc.
Strong cognitive reasoning, mathematical and diagnostic skills are essential - Must be willing and able to travel within North America and overseas, if required
- Must have the right to work and live in the United States
- Must comply with Company’s mandatory COVID-19 Vaccination policy
Background & Security
- Certain Employees will be required to obtain a Security Identification Display Area, (SIDA) badge provided by the airport authority and maintain good standing to retain their SIDA badge.
- Employment will require successful completion of a ‘Background Check’ and ‘Drug Free Workplace’ test
Benefits
Cathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
- Travel Privileges on Cathay Pacific Airways Global Network
- Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.
- Generous 401K Matching Program
- Paid Holiday & Vacation
- LTD & Basic Life Insurance
- If this position requires a uniform, a uniform allowance will be provided.
Salary Range -
The estimated salary range for this role is $75,150 to $117,150 per year. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.
The position is a fixed-term role with it ending on December 12, 2025.
Personal & Application Information
Cathay Pacific Airways is an Equal Opportunity (EOE) and Affirmative Action (AA) employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status and other protected status as required by applicable law and will not be discriminated against. Cathay Pacific Airways is an E-Verify participating employer.
If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: [email protected].
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