Guest Services Lead

Location

Collinsville, IL | United States

Job description

**Guest Services Lead is a seasonal position**

Typically beginning mid-April through Mid-September with hiring and training beginning as early as November.

The Guest Services Lead is responsible for assisting the Guest Services Manager with performing routine tasks in planning, organizing, and coordinating parties, group reservations, and private rentals. The Guest Services Lead also assists with the daily operations of the gift shop, front gate, Guest Services Office, and ticket booth.

The Guest Services Lead assists with the supervision of staff as well as performs essential functions to include serving as hosts/hostesses to parties, organizing programs, processing transactions, maintaining records, answering phones, disseminating information, handling cash, and other duties as assigned. The Guest Services Lead maintains order at the front gate and throughout the park by ensuring the rules and protocols are consistently and fairly enforced. The Guest Services Lead can act as Manager in the absence of the Guest Services Manager.

Minimum Qualifications

• 17 years of age or older
• 6 months of prior aid experience in municipal or commercial management, clerical, and customer service
• Familiarity with money handling, group rentals, recreation software, customer service, and/or hosting
• Ability to adapt quickly
• Individuals who are team-oriented with a positive, can-do attitude
• Ability to use various computer programs including Microsoft Office, Google Workspace, and other software programs

Preference

Familiarity with the supervision and operation of aquatic programs, registration, and POS software.

Individuals who are team-oriented with positive, can-do attitudes.

Bilingual in Spanish.

Physical Requirements

• Ability to walk, run, stand, sit and complete a variety of motor skills
• Ability to walk and/or stand on concrete for the majority of your shift
• Ability to bend to the floor and reach overhead
• Ability to lift and carry 30-70 pounds regularly to chest height
• Ability to hear and see well

Mental Requirements

• Ability to demonstrate exceptional punctuality and attendance
• Ability to project a positive attitude, manner, and appearance
• Ability to think clearly and respond appropriately in an emergency
• Ability to demonstrate mature judgment and ethical behavior
• Ability to read, write and perform mathematical equations
• Ability to work with limited supervision
• Ability to multitask
• Ability to use knowledge; critical thinking skills; judgment and problem-solving skills to handle situations
• Ability to resolve conflict fairly, safely, and in a timely manner

Environmental Conditions

• Ability to work staggered shift assignments as necessary including evenings, weekends, and holidays
• Ability to work in hot, cold, wet and/or other unpleasant outdoor conditions
• Ability to work in a loud, fast-paced environment

Job tags

Salary

$16 per hour