Location
Dallas, TX | United States
Job description
Genesys Developer
Location: Onsite Austin, TX
Duration: Long term contract (Hybrid Role)
Roles and responsibilities:
Need a composer routing/platform developer having good analytical and development skillset with flexibility to learn and adopt to anything new.
- Genesys composer routing developer. Having knowledge on java and genesys cloud is a plus.
- Hands on Experience in Genesys Routing Composer Development required
- Hands on Routing Experience in Composer Multimedia channel Development (Email, Iwd)
- Experience in Service Level Routing and Priority Tuning
- Able to Explain and strong knowledge in Multi-site Architecture
- Hand on ORS Implementation experience is required.
Skill Sets - Experience - Preference
Genesys Core and Voice - 2-5 years - Is Required
Genesys - 2-5 years - Is Required
Genesys Composer Routing/platform developer - 2-5 years - Is Required
Genesys Digital - 2-5 years - Is Required
Below are the question asked in the Interview for this role.
- Explain Multi-site Architecture?
- Explain the Complex Project which you have develop in the Composer Routing
- Which Blocked used for Queue Treatment and do you Send Call to an Agent from IVR?
- How do you pass the Variables from one Workflow to another Workflow?
- ORS Architecture?
- Exceptional Handling and Default Routing?
- Scenario- Let's say you have 3 Routing need to handle together like Skill based, SLR, PAR. How do you configure your workflow?
- Blending agent for the Multi-site Environment?
- iWD configuration using Composer and IRD ?
- These questions they asked Mainly Focused on - Multimedia Composer Routing (Email & iWD)
- Agent Reservation in SIP Cluster Architecture and Configuration?
Job tags
Salary
