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LOGISTICS & CUSTOMER SERVICE SPECIALIST


JT International S.A.


Location

Danville, VA | United States


Job description

We’re JTI, Japan Tobacco International and we believe in freedom . We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from . It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It is why 83% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, nine years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com

Are you a skilled Logistics and Customer Service Specialist looking for a hands-on opportunity in the heart of Virginia’s tobacco country? We have an exciting position for you in Danville!

About Us: In Danville, Virginia, we take a pride in being a vital part of the community, contributing to the rich tradition of tobacco craftsmanship. As a leading tobacco facility, we are seeking an ambitious Warehouse Manager to help us expand our manufacturing goals for 2024.

Why JTI? At JTI, we're not just building products; we're building a community. We value your skills and are committed to providing a supportive work environment. Join us in upholding a tradition of excellence in the heart of Virginia’s tobacco country!

What This Position Is About:

You will work with customers and GBS to ensure proper support with selling of finished goods (FG). You will be fullfiling customers' / markets' requirements through assisting in enquiries, co-ordination of shipments, maintenance of good working relationships, monitoring of new product developments, minimization of write-offs etc. You will also support all transport coordination and logistics activities in line with company's requirements, processes & policies.

Areas of Responsibilities:

· Act as a bridge between factory and customers/GBS and related internal and external departments for all issues, open points, not clear situations etc. to ensure that all parties involved are aware of priorities and do all possible to meet market demands. Ensure no Out of Stock situations and meeting targeted Days of Inventory Oustanding (DIO) for each market.

Work with respective functions on export processes and freight planning optimization.

· Transport order and logistics coordination for all inbound and outbound shipments. Communication with transporters, suppliers and other JTI companies. Responsible for creating, processing and monitoring transports using SAP TM. Check incoming invoices for transportation and additional costs, manage blocked invoices.

· Ensure that all contracts and shipping documents requirements are clear for all customers, coordinate documents preparation for each shipment with respective functions.

· Ensure with markets that tax stamps are available for production, ensure with the factory departments that all tax stamps related processes are followed in line with markets' legislation requirements (stamps reports, returns, damaged stamps handling etc.).

· Responsible for monthly and weekly forecast planning for transportation. Supports in optimizing the logistics processes. Participating in projects related to logistics excellence.

· Take full accountability of the safety measure in maintaining ZERO LTI in the factory as well as performing the tasks in a safe and good environment manner.

· Ensure full compliance with JTI Code of Conduct, EHS procedures, labour law, corporate guidelines, internal regulations and work performance instructions, ISO requirements, 5S3R principles. Continuously improve processes within MS.

· Perform any other tasks as instructed by Manager.

Who Are We Looking For - Requirements:

· University degree, preferably in economics, logistics

· Minimum 2 years working experience in dealing with clients in export oriented environment: international trade or planning, experience in supply chain management would be an added advantage

· Fluent command of English, both written and spoken

· Communicative and organizational skills

· Flexible and can work with cross functional teams

· Computer skills (MS Windows & MS Office - advanced Excel skills)

· SAP System knowledge

Benefits:

Join a company that values its employees. Our benefits package includes:

Healthcare

Dental + Vision

Voluntary benefits

Paid Time Off

Paid family leave benefit

401k Plan + Company Contributions

Life Insurance

Disability

Tuition Assistance

What Are the Next Steps – Recruitment Process

We are actively collecting CVs and evaluating qualifications.

We will be reaching out to candidates whose profiles best match the requirements of the role.

Please know that a negative decision is not a reflection of your capabilities or potential as a professional. It is a result of the competitive nature of the selection process.


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