Nationwide
Location
Parsippany, NJ | United States
Job description
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you!
Specifically, as a Claims Business Consultant you will also:
-Manage and update the claim database for private company business and management insurance such as employment practices, directors and officers, fiduciary, crime, miscellaneous professional services, and cyber coverages
-Work as a point person to internally assist Nationwide claims professionals with their underwriting questions while also assisting the Nationwide underwriters with their claims questions.
Reports to E-Risk Claims Manager.
Juris Doctorate (JD) degree preferred.
Working Conditions: Normal office environment in Flanders, New Jersey but may have work from home flexibility within this area. Frequent travel is not required.
Pay band G4 (internal use)
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Job Description Summary
As a single point of contact for our agents and insureds, we troubleshoot and deep dive into claims issues and losses to inform decisions, helping our customers get the most value for their insurance dollars. Our unique, holistic point of view helps us bring all the pieces together to attract and retain profitable middle market business. If you have exceptional communication skills, are customer focused and can instill confidence in our customers about claims handling, we want to hear from you! As a Claims Business Consultant, you'll provide services to claims and profit center management in the delivery of claim service to mid and large commercial market accounts. You'll be a primary relationship manager, researching and resolving problem claim issues and/or workflows on behalf of agents, claims and profit centers. We'll count on you to consult with new and existing agents of Claim Department processes and procedures, including our online interface systems.Job Description
Key Responsibilities:
Serves as a claim problem/issues manager and primary contact for inquiries and requests for claim information and issue resolution. Leads and completes prompt reviews and resolution of outstanding problems/issues. Determines if specific problem/complaint requires elevation for review of larger claim workflow or procedure issue(s) and corrective action.
Facilitates training on claim policies and procedures for existing agents, prospective agents, key accounts and prospective accounts. Manages, evaluates and makes recommendations regarding requests for agency accommodations through profit center management and Commercial Claims.
Surveys assigned agents/accounts regarding claim service levels through regular contact and office visits. Compiles, analyzes, identifies trends and distributes results at regular intervals. Responsible for claims interaction / management with large accounts and key agents to assure continued development of business retention and opportunities.
Participates in sales/training sessions as needed. Participates with profit center and claim personnel in orientation and implementation of new products and programs for assigned agents. Ensures agents and profit center personnel understand claim strategies in order to develop new business, improve retention of existing accounts and maintaining profitability. Meets with agents and/or their accounts as requested by Agency to discuss sales and claim service plans for new and existing accounts.
Participates as primary Claims point person for Nationwide in account renewal roundtables. Benchmarks with peer companies and develops competitive intelligence; makes recommendations for new or existing claim policies and procedures that enhance claim service to agents/accounts and/or reduce costs. Tracks and documents productivity and effectiveness in assisting with new or renewal business retention. Actively collaborates and communicates with claim and profit center members to identify and share industry trends and field claim issues.
Works with field claim, corporate claims and profit center management to effectively manage such efforts. Works with all areas of Claim Zones and Underwriting to monitor and expand usage of technology to improve policies and procedures. Recommends and initiates programs or policies to increase utilization potential and/or ease of use, by external partners.
Analyzes and roundtables issues related to coverage or liability to assist in decision making or further direction of claim handling resulting from inquiries of agent, insured, or other areas of the company. Identifies all account risks through the initial account review process with a detailed review of the agency submission and loss control inspection. Monitors all new losses and obtain risk reports to evaluate any changes in the customer's risk exposures and promptly reports findings to Underwriting and Claims leadership.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Claims Director or Associate Vice President.
Typical Skills and Experiences:
Education: Bachelor's degree or equivalent education/training is preferred. AIC, CPCU or other appropriate designations preferred
Experience: Eight or more years of multi-line, multi-jurisdiction claim adjusting experience, with two years of claims supervisory/management experience preferred. Broad multi-line experience. Expertise in claims coverage and processes to assist internal and external partners.
Knowledge, Abilities and Skills: Knowledge of insurance coverage, tort law, claim values, claim philosophy, procedures and administrative claim techniques. Comprehension of procedural concepts related to company claims handling policies and able to effectively communicate them internally and externally. Detailed understanding and/or experience in underwriting/sales process preferred. Validated ability to analyze complex data/results, identify trends and make appropriate recommendations. Strong verbal and written communication skills. Able to train agents in evaluation / use of claim reports and system. Ability to create account level presentations to support and assist in obtaining new business. Superior analytical and problem-solving skills. Able to convey detailed, meaningful and complex information to others accurately and quickly. Able to evaluate information from a variety of sources and translate/transform into appropriate programs or reports for accounts and agents. Able to work independently and take initiative to identify and implement actions designed to improve individual, departmental or corporate-wide performance. Builds and maintains cooperative and mutually beneficial partnerships.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Requires the ability to work in an office environment and maintain non-standard work hours such as weekends. Frequent travel required (up to 80% within territory). Some travel may be overnight. Ability to drive for extended periods.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here .
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. The national salary range for Claims Business Consultant - Commercial Lines : 91,000.00-187,000.00 The expected starting salary range for Claims Business Consultant - Commercial Lines : 101,000.00 - 151,000.00Job tags
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