Customer Field Support Specialist / A&P
Location
Bend, OR | United States
Job description
WHO WE ARE
Epic Aircraft, based in beautiful Bend, Oregon, is the leading designer and manufacturer of high-performance, all composite, six-seat single-engine turboprop aircraft. We're seeking talented and creative individuals who are interested in pursuing a career in the aerospace and/or composite technology industries.
WHAT YOU'LL DO
As a member of the Customer Support Team, the Customer Field Support Specialist / A&P (Airframe & Powerplant Mechanic)will assist customers, aircraft operators, mechanics, and service centers with aircraft-specific support questions. The Field Support Specialist will ensure the customer support and service experience from time of delivery until time of trade-in is second to none. This role is critical to the Epic customer ownership experience which drives brand reputation & repeat business. This role will start in the maintenance shop to gain hands-on experience with the Epic fleet. This is a great job for you if you are looking for a career you can grow with. Other duties may include:
- Leading or assisting customers with AOG operations
- Interfacing with the parts department for warranty parts
- Communicating with vendors and supplier-customer support personnel
- Working with the Epic Engineering team for troubleshooting and solution development
- Interface with the Sales and Marketing divisions
WHAT YOU BRING TO THE TEAM
- FAA airframe and powerplant license
- Previous aircraft maintenance experience is required
- Aviation customer service experience preferred
- Pilot license preferred but not required
- Ability to reply to calls, text or emails as soon as practical for customer service requests. May include nights, weekends or holidays
- Experience working on Epic Aircraft is desired but not required
- Must have a professional appearance and excellent customer service skills
- A "can-do", teachable attitude, with a willingness to help any person on the team with any task
- Possess the ability to work productively, efficiently, and effectively with initiative and limited direction
- High School Diploma or equivalent
- Basic computer skills, typing, email, Microsoft and Google suites
- Experience with CRM platforms, especially HubSpot, is a plus
- Experience with Garmin avionics systems is a plus
- Able to work as part of a team to ensure meeting quality standards
- High standards for following instructions, work quality, and productivity
- Some lifting may be required
- Able to stand for the majority of a shift in addition to moving about the facility to support the work
- Self-motivated, self-disciplined, organized, and driven individual
- Able to work in a fast-paced environment
- Authorized to legally work in the U.S. for any company without sponsorship now or in the future
WHAT'S IN IT FOR YOU
- Mid-level A&P position in customer service
- Starting at $30-40/hr. depending on experience
- On-the-job training and Advancement Opportunities
- Three (3) weeks of paid time off ( Includes a Paid week Off Between Christmas and New Year )
- Seven (7) paid holidays
- Discretionary year-end Bonus
- 100% paid health, vision, and dental benefits for employees & 50% for dependents
- 401K retirement plan with a 3% matching program
- Pay Increases based on performance
- Friendly team environment and fun company events
Job tags
Salary
