Massachusetts Mobile Lead Donor Specialist

Location

Providence, RI | United States

Job description

In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode Blood Center is a division of New York Blood Center and is among the nation's premium providers of blood products and services and an integral part of the Rhode Island, Connecticut and Massachusetts community's health care systems. As of December 2018, the Rhode Island Blood Center employs approximately 320 full- and part-time employees. Our employees are committed to the Blood Center's mission of providing a safe and adequate blood for patients.throughout our communities. We seek individuals who are caring and compassionate, who take pride in their work, and are looking for a rewarding experience. At the Rhode Island Blood Center, you not only have a job but also the opportunity to make a difference.

Summary : 

The Lead Donor Specialist is responsible for the efficient and effective operation of blood collection activities to ensure donor and product safety, excellent customer service, and adherence to Standard Operating Procedures (SOPs). Responsible to fill the role of Donor Care Technician when not assigned to lead activities at a mobile blood drive or fixed site.

This position reports to an assigned Donor Services Supervisor. The Lead Donor Specialist will also interact with Donor Services Managers and Director, Supervisors and Medical Director as necessary to effectively resolve medical and operational questions.

Essential Functions: 

• Effectively manage blood collection process to ensure optimal donor flow/staff utilization and that all blood collection activities take place in accordance with SOPs. Plan staff assignments, breaks, and lunches per department standards and donor needs. Ensure appropriate handling of blood collections and timely transfer to the Main Laboratory.
• Provide effective leadership to collection team. Effectively prioritize, organize, and delegate tasks. Utilize all available resources to appropriately resolve medical and operational questions pertaining to volunteer, therapeutic, and/or directed donors and treat donor reactions. Provide assistance to Donor Care Technicians with difficult venipunctures. Direct volunteers in their duties.
• Role-model professionalism for collection team. Support the mission of RIBC and direction of the Donor Services department. Lead by example as it relates to personal interactions, conflict resolution, dress code, use of benefit time, attendance, and work ethic. Demonstrate effective decision making regarding donor eligibility and problem solving skills regarding operational issues. Utilize available resources effectively and appropriately, recognizing own abilities and limitations.
• Ensure correct documentation and quality assurance through the following: perform and record daily quality control activities; review Donor Records for accuracy and completeness; complete all required blood drive and fixed site paperwork; oversee and approve staff timesheets; scanning in and out; and ensure strict adherence to all SOPs; maintain low error and QNS rate.

Non-Essential Functions:

• Successfully fulfill all job requirements of the Donor Care Technician position Maintain competency in blood collection skills, including automation.
• Maintain effective written and verbal communications with donors, blood drives sponsors, and staff.

Educational Requirements:

High school diploma or equivalency; graduate of certified Medical Laboratory or Phlebotomy Program preferred; CPR certified. Will be required to take and pass competency tests.

Experience/Qualifications:

Minimum of 3-5 years as a RIBC Donor Care Technician. Significant previous medical and/or supervisory experience may be substituted to lower the requirement for 3-5 years of RIBC job experience.

Must be able to fluently speak, read, write, and comprehend English.

Computer data entry skills required.

Schedule: 

Minimum of 32 hours per week per week flexing up to 40.  

Varied work schedule. 

Applicants must have a reliable vehicle. Travel primarily throughout t he Metro-West area along with Norfolk, Worcester and Middlesex counties is required.

The proposed hourly wage for this position is $27.66/hour to $29.00/hour. Offers made to an individual candidate will depend on a variety of factors, including experience, skills, and job-related education. 

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