Visitor Services Associate

Location

Allentown, PA | United States

Job description

The Part Time Visitor Services Associate will operate the Welcome Center and Curiosity Shop retail store. The Associate will sell merchandise and admission related products while providing a high level of customer service to all Da Vinci Science Center visitors.

SPECIFIC JOB RESPONSIBILITIES

• Welcomes visitors to DSC and provides a high level of customer service to all visitors.

• Opens and closes the Welcome Center and Curiosity Shop retail store. Opens and closes cash registers in these locations and completes all end-of-day paperwork required to close drawers.

• Serves as a cashier at the Welcome Center, accurately and efficiently checking in visitors while following all cash control policies.

• Processes all coupons, discounts, group, consignment and complimentary tickets according to established standards and procedures.

• Serves as a cashier in the retail store, accurately and efficiently processing transactions while following all cash control policies.

• Promotes and sells memberships to visitors. Specifically converts walk-in ticket buyers to members.

• Promotes birthday parties, special events, group sales packages, facility rentals, and auxiliary services to visitors.

• Learns about all DSC programs and events to properly answer questions and direct guests to their destination of choice. Contributes to the Welcome Center daily log to improve communication.

• Answers the main phone line. Responds to inquiries and transfers calls when necessary.

• Provides customer service in the retail store. Interacts with customers and suggests merchandise that might be a good fit for their needs.

• Replenishes store merchandise and organizes displays as necessary.

• Serves as a birthday party host; greets the birthday family and guests as they arrive, leads the party on the exhibit floor, facilitates the party in party room and leads a hands-on activity. Also responsible for setting up and cleaning party room.

• Facilitates the exhibit floor experience by engaging visitors in activities/discussions related to the exhibits.

• Monitors lobby, Welcome Center, and store for safety and cleanliness.

• Executes emergency plans by following all policies and procedures (Code Adam alerts, crisis plan, etc).

• Performs clerical duties to support sales and visitor service programs.

• Other duties as assigned.

EDUCATION REQUIREMENTS

• High school diploma.

Job tags

Salary

$12.35 - $13.4 per hour