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Location

Omaha, NE | United States

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Job description

Boys Town and Boys Town National Research Hospital are changing the way America cares for children and families. As one of the largest national child and family care organizations in the country, and one of the leading research hospitals in the country, Boys Town is currently looking for an Application Analyst. In this role, you will work closely with various departments to understand their needs and to optimize applications to support their objectives. Configures, maintains and supports software applications to enhance productivity and efficiency. Responds to customer inquiries and data requests, sets up user permissions, and resolves application issues for both internal and external users.

MAJOR RESPONSIBILITIES & DUTIES:

Ensures the availability and reliability of our organization's software applications.

Monitors application performance, troubleshoot issues, and provide timely resolutions.

Assists end-users with technical issues related to applications, including troubleshooting, providing guidance, and offering training when necessary.

Collaborates with various departments to gather and document their software requirements, ensuring a clear understanding of user needs and business objectives.

Customizes and configures applications to meet specific departmental requirements while adhering to industry best practices.

Develops and implements testing procedures to ensure the functionality and reliability of software applications. Identify and address bugs or issues in a timely manner.

Creates and maintains comprehensive application documentation, including user guides, process manuals, and technical specifications.

Keeps applications up to date by applying patches, upgrades, and updates as necessary.

Ensures application compatibility with other systems and technologies.

Monitors and maintains application security, ensuring data protection and compliance with relevant regulations and standards.

Collaborates with IT teams, developers, end-users, and vendors to address complex technical issues and optimize application performance.

KNOWLEDGE, SKILLS, AND ABILITIES:

High level of professionalism and interpersonal skills.

Excellent critical thinking, analytical, and problem-solving skills, which allow for troubleshooting via oral and written communication.

Proficient in Microsoft Office Suite.

Excellent written and oral communication skills.

REQUIRED QUALIFICATIONS:

High School Diploma required.

Experience using browser development tools for troubleshooting required.

Experience with operating systems such as Windows, Mac OS, Linux, or Google Chrome OS required.

PREFERRED QUALIFICATIONS:

Minimum of 2 years of application support experience preferred.

Knowledge of Cloud Services preferred.

Understanding of Microsoft SQL Server and SQL query skills is preferred.

Diversity is more than a commitment at Boys Town—it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. Unique perks to Boys Town employees and their families include free visits to Boys Town physicians and free prescriptions under the Boys Town Medical Plan, tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

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Job tags

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Salary