Customer Service Coordinator Summer Internship

Location

Central, LA | United States

Job description

As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, an affiliate of Enterprise Mobility is excited to announce the opening of a Customer Service Coordinator Internship opportunity for our National Service Department!

During this internship, you will primarily be responsible for follow-up communication with vendors, sales teams, and clients regarding automotive maintenance and repairs.  The NSD Customer Service Coordinator Interns will also address client approval emails and notify repair facilities of said approval.  The Customer Service Coordinator may also assist with various administrative duties and projects related to the maintenance process.  The ideal candidate will be able to think outside the box to resolve unique challenges, adapt to change and manage competing priorities.

This position offers a s tarting salary range of $15.00 per hour. The schedule is Monday - Friday, 7a-5p from May-August 2024. This is a work from home position that will allow you to work 100% from your home residence in the Metropolitan St. Louis or surrounding MO/IL counties with the opportunity to come into our Maryland Heights campus 1-2 days a week. 

Company  

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 680,000 vehicles and growing at almost 12 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people.  We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Responsibilities

Responsibilities include:

• Follow up with customers, repair facilities, and branches on vehicle repair status via phone or email
• Input information roadside and repair statuses into working system (Auto Integrate) 
• Handle any special projects or duties as assigned

Equal Opportunity Employer/Disability/Veterans            #LI-REMOTE

Qualifications

Minimum Qualifications Include:

• Must be 18 years of age or older
• Must live in the Metropolitan St. Louis area or surrounding MO/IL counties during the summer of 2024
• Must live in the state of MO/IL
• Must be a Junior or above, enrolled full-time for the Fall 2024 semester in a college or university
• Open to all majors, Business degrees preferred
• Ability to work Monday-Friday, up to 40 hours a week from May-August 2024
• Six (6) months customer service experience
• Three (3) months admin/clerical/office experience
• Intermediate experience in Microsoft Office Products
• Must be willing to accept $15.00 per hour
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:

• Executing
• Customer Service
• Detail-Oriented
• Analyzing
• Communication
• Flexibility

Work from Home (WFH) Requirements:

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.  Connection latency must be less than 100ms.  (Please validate using a speed test tool such as ) 

Job tags

Salary