Closets by Design Palm Beach
Location
Palm City, FL | United States
Job description
Experienced Call Center/Appointment Center The Call Center/Customer Service position assists in incoming call Lead Generation, Customer Service & Administrative duties necessary to operate efficiently and effectively. This individual will be responsible for assisting customer calls. This position requires strong communication skills, the ability to multi-task and an interested in working in a fast paced environment. A "CAN DO" attitude. This position reports to the Office Manager. Customer Service Answer multiple phone lines and convert leads to appointments for custom closets, garage, murphy bed, pantries and offices. Initial point of contact on telephones Convert leads to appointments Check daily voicemails & return calls Enter information into company Database Take incoming phone calls to book follow-up appointments for designers Check that appointments are confirmed each morning as needed Process credit card payments for designers and installers Process Internet Leads Update Database per each client conversation Update designer with Designer Availability Create Client folders & labels for sold jobs Scan completed jobs into electronic format Unassigned Leads – follow up and contact clients Additional duties as assigned Computer Skills: Microsoft Office, ability to learn new software. Excellent phone demeanor. Multi-tasker. Attention to detail. Be able to lift a minimum of 20 pounds Must be able to successfully pass a Background check. Full Time Position. Salary commensurate with relevant experience. If you are motivated to success and passionate, then, you deserve to learn more about this opportunity! Job Type: Full-time Salary: From $16.00 per hour Benefits:
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