opentext
Location
Burlington, NC | United States
Job description
The Opportunity:
As a Sr. Manager of the Renewals team at OpenText, you will be responsible for leading a team of Renewal Account Representatives (RARs). The primary responsibility is to develop long-term relationships with existing customers, maintain a high renewal rate and consistent maintenance revenue. Independent operation of this team is essential to this position.
This individual will be expected to effectively and independently manage a team of RARs to ensure they meet quarterly revenue targets as well as delivering on individual and corporate financial and relationship goals. The role involves a focus on customer satisfaction and will require regular site visits working alongside Sales and Services to maintain a positive customer relationship.
What you will be doing:
• Successful operation of a strong renewal team to achieve targeted on-time renewal rate and revenue targets
• Support the Sales organizations with business analytics to aide in decision making process related to service contract negotiation
• Participate in customer contract negotiations to provide commercial support and address any Customer Support issues
• Work through escalated issues and liaise with a variety of internal teams including, Sales, Services and Finance to provide a route of escalation to resolve Customer Support issues
• Preparation and presentation of management reports
• Evaluate and propose system improvements to drive efficiencies and shorten the contract renewal process; lead or support implementation as required
• Identify areas for process or service improvements; contribute to creation of business requirements for resolution; lead or support implementation as required
• Create and drive the behavior on the team to maximize revenue growth initiatives
• Set the bar for outreach globally – expectations will be clearly established and managed by this individual
• Independently remove obstacles to perform at the highest level
• With minimal supervision, hire and develop the best talent to ensure team operates at the highest levels as measured by KPI’s and corporate metrics
What does it take?
• 3-5+ years’ experience working directly with Software Renewals, with demonstrated experience in a leadership capacity
• Independent thinking requiring minimal supervision
• Bachelor's degree or equivalent working experience
• Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
• Familiarity with contract creation and execution in a Service Delivery environment and experience with contract terms and documents
• Ability to apply innovative approaches and initiative to increase productivity and work standards
• Strong desire in establishing and maintaining exceptional relationships with clients
• Strong organizational, planning, and prioritization skills are required
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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