Senior Member Success Manager

Location

Fishers, IN | United States

Job description

Summary

trueU is looking for an account manager with sales experience who resonates with the mission of trueU and can effectively grow & retain its membership base. This position reports directly to the Chief Culture Officer of trueU.

About trueU

trueU is a community of businesses who believe their people are their greatest strategic advantage. Our members focus on succeeding in business by constantly developing a great culture that attracts and retains the very best talent as a destination employer that everyone wants to work for and nobody wants to leave.

We help companies do this by creating a community of growth-oriented companies committed to growing their people. Leveraging the contributions of its members, we offer an innovative model of leadership and business culture development built around the principle that thriving teams grow companies. trueU helps its member companies enhance their cultures by providing a framework of resources, tools and events designed to grow people personally and professionally.

Job Responsibilities

• Accountability for maintaining the lifecycle of a member including onboarding, goal setting, and regular touch points with key stakeholders (CSUITE/HR Leaders/People Leaders) to affirm value and goal achievement (virtual and/or in-person).
• Giving the highest priority of member satisfaction by establishing and maintaining interpersonal relationships.
• Upsell leadership programs and other assessments to achieve non-membership revenue goals.
• Understand the business goals of our members and provide recommendations on culture & people development to help them achieve desired outcomes.
• Represent trueU at various member events and those hosted and/or sponsored by trueU.
• Member relationship cultivation and retention.
• Contribute content ideas to various communication mediums including but not limited to monthly newsletters, event invitations, customized learning paths, and engagement plans.
• Provide consistent reporting and tracking of member status & engagement activity.

Requirements/Qualifications

• Passion for the mission of trueU.
• 5 or more years of business experience preferably with a membership-based or professional services organization.
• Experience in account management with a sales background and a track record of exceeding goals in a business-to-business environment.
• Business acumen to understand how member businesses are run, able to uncover the priorities of the business, understand their profitability model, and how trueU can help positively impact their goals.
• Strong personal network and a track record of building valuable relationships.
• Aligns and lives out the trueU core values- We Learn, We Innovate, We Lead, We Serve, and We Are Accountable.
• Exceptional team player who values the abilities and contributions of all members of the team.
• Strong communication (written and oral) and presentation skills.
• C-suite, business coaching, or Learning and Development experience in a professional setting.
• High level of organizational skills and self-discipline to manage multiple leads/referrals at a time.
• On a personal and professional growth journey.
• Competent use of Microsoft Office Suite of programs and usage of a Customer Relationship Management (CRM) platform.
• Bachelor's Degree required.

trueU provides a comprehensive compensation/benefits packageand rewards performance. The package includes medical insurance, dentalinsurance, vision, and paid time off.

Job tags

Salary