Location
Boston, MA | United States
Job description
Position Summary
The Center Manager position has full revenue and operational responsibility for a Artemis Wax Corp. owned European Wax Center. As a Center Manager, you will have the opportunity to develop a team of guest service associates and Wax specialists and help them achieve their personal best. Additionally, your open and supportive management style will create a positive environment where you and your team will be excited to go to work each day.
This Team Member Must uphold the Artemis Wax Core Values:
- We are Team Players
- We Play to Win
- We Bring the Energy
- We are Committed
Responsibilities: Essential Job Functions
Field and People Leadership
- Lead Center Performance and inspire the Team to deliver and exceed both revenue and operating budgets
- Develop the GSA and Waxer Team to meet their full potential. Coach, mentor, evaluate and
- lead performance. Role models and holds the team accountable to Artemis Wax standards and protocols at all times.
- Identify, Recruit, and develop talent across all levels of the Center. Proactive partnerships with
- beauty schools to drive Wax Specialist recruiting.
- Train and role model the expected behaviors and processes put forward by European Wax Center
- Effectively communicate and set direction with Center Team. Monitor performance, provide
- recognition and feedback.
- Manages and assists the team in ensuring a professional, clean, fully stocked and organized
- Center that meets brand standards. This includes the lobby, public spaces, wax suites and restrooms.
Business Expectations and Rhythms
- Deliver and manage the Centers performance across revenue and KPI’s.
- Review and assess Center KPI’s daily. Coach appropriate behaviors and plan accordingly.
- Create effective action plans with Team to improve daily, weekly, monthly, and annual performance.
- Deep mastery and coaching of sales and scripts
- Manage all aspects of traffic, conversion and staffing to deliver optimal center performance.
- Lead and organize operations, center payroll, ordering and compliance.
Education / Experience / Qualifications
- 2 years of related and applicable management experience in a sales driver role
- Bachelor’s Degree or applicable related experience
- Full proficiency of Microsoft Office Suite
- Demonstrated results oriented leadership
- Self-motivated and process focused
- Team Member Centric
- Outstanding communication skills
- Fun. You must have fun.
Work Environment
- Must be able to work effectively in stressful environments, communicate with others, effectively deal with customers and accept constructive feedback from direct supervisors.
- Must be able to change activity frequently and cope with interruptions
- Most work performed indoors. Temperature is moderate and controlled.
- Must be able to stand or sit at a desk for up to hours per day. Standing, walking and sitting are
- required. Length of time at these tasks varies from day to day.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to lift up to 50 lbs. occasionally
- Talking and hearing occur continuously in the process of communicating with clients, employees and above center leadership.
European Wax Center began as a family-owned business. Since 2004, we've provided our guests with a first-class waxing experience centering around:
• Our proprietary Comfort Wax®
• Private waxing suites
• A crisp, clean environment
• And the most professionally trained estheticians in the industry
From day one, we've been putting our values into action to delight our guests with an exceptional waxing experience.
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