Location
Wilsonville, OR | United States
Job description
Full job description
The Service Coordinator will play a pivotal role in ensuring the seamless execution of swimming pool service and sales operations. This multifaceted position involves effective communication, adept problem-solving, and efficient scheduling to guarantee customer satisfaction and operational excellence.
Responsibilities:
Communication:
- Act as the primary point of contact between customers and service technicians.
- Provide timely and clear communication regarding service schedules, updates, and issue resolution.
- Collaborate with internal teams to ensure a unified and customer-centric approach.
Scheduling:
- Efficiently schedule and coordinate service appointments for residential and commercial clients.
- Optimize technician routes and ensure timely arrivals for appointments.
- Manage and update the service calendar with accuracy and attention to detail.
Problem-solving:
- Address customer inquiries, concerns, and issues with professionalism and empathy.
- Collaborate with service technicians to troubleshoot and resolve on-site challenges.
- Identify areas for process improvement to enhance overall service delivery.
Documentation:
- Maintain accurate records of service requests, appointments, and customer interactions.
- Generate reports to track service performance and identify trends.
Qualifications:
- Excellent communication skills, both verbal and written.
- Strong organizational and problem-solving abilities.
- Proven experience in scheduling and coordinating services.
- Customer-focused mindset with the ability to handle customer inquiries and concerns.
- Proficiency in Microsoft Office Suite and scheduling software.
- Prior experience in the swimming pool industry is a plus.
Benefits:
- Competitive wage based on experience.
- Incentive program
- Health, dental, eye, life, short-term and long-term disability insurance.
- 401k program with Employer matching.
- Opportunities for professional development and advancement.
- Collaborative and supportive team environment.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience to [email protected]. Please include "Service Coordinator Application - [Your Name]" in the subject line. The application deadline is December 15, 2023.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.
Job Type: Full-time
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Job tags
Salary
