Location
Round Rock, TX | United States
Job description
Job Description:
Skilled software engineer with expertise in Composer routing and Genesys Core and Voice components. We are seeking a talented individual to join our team as a Software Engineer - Composer Routing Developer. This role involves designing, implementing, and maintaining Genesys customer engagement solutions, with a focus on Composer routing.
Responsibilities:
- Design and configure Genesys Core and Voice components, including IVR, call routing, and call recording.
- Integrate Genesys Core and Voice solutions with other enterprise systems, such as CRM, ERP, and databases.
- Maintain and troubleshoot Genesys Core and Voice systems to ensure optimal performance and availability.
- Collaborate with cross-functional teams, including developers, network engineers, and customer support, to provide end-to-end customer engagement solutions.
- Manage Genesys upgrades, patches, and security updates to keep the systems up-to-date and secure.
- Develop custom scripts and applications to enhance the functionality of Genesys Core and Voice systems.
- Provide technical support and training to end-users and other technical teams.
Requirements:
- Proficiency in Composer routing and Genesys Core and Voice components.
- Strong analytical and development skills with the flexibility to learn and adopt new technologies.
- Experience with integration of Genesys solutions with other enterprise systems.
- Ability to troubleshoot and maintain Genesys systems for optimal performance.
- Excellent collaboration and communication skills to work effectively with cross-functional teams.
- Knowledge of Genesys upgrades, patches, and security updates.
- Experience in developing custom scripts and applications to enhance Genesys functionality.
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- Dice Id: 91099677
- Position Id: 8194673
Job tags
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