Support Analyst 2

Location

Redmond, WA | United States

Job description

Support Analyst 2

BC forward is currently seeking a highly motivated Support Analyst 2 Job for an opportunity at Redmond WA- Onsite

Position Title: Support Analyst 2

Location: Remote

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 06 months.

Job Type: Contract and Onsite

Pay Range: $20- $26/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

Windows OS,Group policy understanding, user hardware knowledge, IT support triage

Job Description:

Candidate Requirements

* Years of Experience Required: 3+ years overall years of experience in the field.

* Degrees or certifications required: There is no preferred degree/certification to be eligible for this role.

* Disqualifiers: There are no specific disqualifiers for this role.

* Best vs. Average: The ideal resume would contain: Very strong understanding of both onsite + offsite desktop support, Experience with core IT infrastructure, Data Center or Enterprise Server experience, Gaming PC Support, XBOX Performance & Troubleshooting experience.

* Performance Indicators: Performance will be assessed based on internal team metrics.

Senior Responsibilities:

An ideal candidate must have the following:

* Accepts responsibility for most any technical problems while also mentoring junior members, interns, and the Ops Team through investigation, resolution, teaching, and documenting.

* Able to estimate work effort, plan, organize time, and foster a collaborative attitude.

* Act as an escalation point for technical and non-technical issues that are owned by the Ops Team, along with being able to contribute to ticket re-prioritization for all peers, as the Studios needs change on a daily or weekly basis.

* Remove blockers for game development customers through immediate root cause fixes or workaround solutions until a fix can be applied.

* Help develop, implement, and maintain policies, procedures, and associated Studio/Lab documentation for the Ops Team, along with being a primary point-of-contact on all IT Ops related incidents or outages.

* Demonstrate and represent a high bar of service quality across the Ops Team with the projects/tasks you have been assigned and assist management in onboarding new IT Ops team members.

Responsibilities

* Desktop/server software/hardware set-up and troubleshooting.

* Rack-stack-cable-imaging and hardware/OS troubleshooting.

* End-user support for proprietary tools.

o MS Office Products, Teams, BitLocker, Adobe, Wi-Fi, OneNote, VPN, Drive Space, File Share Permission, Outlook, Network, GPU issues, 2-Factor-Authentication, SharePoint, Remote Desktop, Active Directory, PC Hardware, OS upgrades, PowerShell, Batch Scripts, Software upgrades/patches, 4K TVs, SG/DG Administration, O365 troubleshooting, Outlook issues, etc.

* Works as a team member to assist with operations support.

* Provide project status on a regular basis to project manager or coordinator.

* Coordinate, prioritize, and report on lab requests both owned or delegated, while ensuring quality controls are consistently being implemented across the team.

* Tackle infrastructure projects ranging from performance and scalability improvements, all the way to network and security issues.

* Assists in the creation, documentation, and maintenance of hardware and software standards, including baseline images.

* Participate in ongoing process and documentation refinement in order to maintain operational effectiveness of both the Lab and Team.

Minimum Qualifications & Skills

* 3+ years of work-related experience.

* Strong understanding of Microsoft products.

* Knowledge and experience with core Microsoft infrastructure (Active Directory, Group Policy, Windows, IIS, DHCP, WDS, WSUS, Hyper-V, Azure, DFS).

* Understanding of networking concepts such as DNS, DHCP, SSL, OSI Model, Firewalls, and TCP/IP.

* Outstanding communication and customer service skills.

* Flexible attitude with work assignments, changing schedules, and priorities.

* Strong problem-solving, analytical skills, critical thinking, deductive reasoning, and attention to detail.

* Must be an extremely efficient troubleshooter, able to learn new things quickly, and solve problems without assistance.

* Ability to work with little supervision and pro-actively propose IT Infrastructure improvements.

* Adheres to Company standards, methodology, confidentiality, and security requirements.

* Must have a high degree of initiative and sound judgment in relation to complex technical situations. Displays creative ability in formulating and developing solutions to problems and user requests.

* Understanding power, cooling, and network bandwidth as it relates to planning + executing multiple deployments.

* Consistently demonstrates a high level of integrity and professionalism, while also values teamwork, clear communication, and willingness to coach peers.

* Experience operating large, high-availability, secure, redundant server environments.

* Highly motivated and willing to work in a team environment.

* Able to estimate work effort, plan, organize time, and foster a collaborative attitude.

* Willingness to learn new technologies quickly and have excellent technical research, troubleshooting, and analytical skills (finding and implementing solutions in an always changing environment plays a big role in this position).

* Able to lift 50lbs.

Desirable Skills

* Very strong understanding of both onsite + offsite desktop support

* Experience with core IT infrastructure

* Data Center or Enterprise Server experience

* Gaming PC Support

* XBOX Performance & Troubleshooting experience

Benefits:

BC forward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BC forward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BC forward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC forward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BC forward to become a market leader and best in class place to work.

BC forward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BC forward collects and uses personal information as part of the recruiting process, view our and . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BC forward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 218776 when responding to this ad.

Job tags

Salary

$20 - $26 per hour