Customer Support

Location

Temple, TX | United States

Job description

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic and compassionate work environment? If so, we have an exciting opportunity for you to join our dedicated team as a Customer Support Specialist for Hospital Services.

We believe in providing exceptional care and support to our community. As a Customer Support Specialist, you will play a crucial role in ensuring that our patients, their families, and our healthcare professionals receive the highest level of service and assistance. Your commitment to empathy, communication, and problem-solving will contribute to the overall positive experience for everyone involved in our healthcare journey.

Join us in our mission to deliver outstanding patient care, and be a vital part of a team that values collaboration, innovation, and the well-being of both our staff and the individuals we serve. If you are ready to make a meaningful impact and contribute to the success of our hospital, we invite you to explore this exciting opportunity with us.

Qualifications:

• Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
  Proficiency with the Microsoft Office Suite
  Ability to comprehend instructions, correspondence, memos, and other forms of verbal and written communication.
  Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
• Ability to be successful in a stressful, fast-paced environment.
• Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred.

Key Responsibilities:

• Provide empathetic and efficient customer support to patients, their families, and healthcare professionals.
• Address inquiries, resolve issues, and guide individuals through hospital processes with clarity and compassion.
• Collaborate with various departments to ensure seamless communication and coordination in delivering exceptional patient care.
• Utilize communication tools, including phone and email, to respond promptly to inquiries and maintain a high standard of service

Minimum Requirements:

• H.S. Diploma/GED Equivalent
• 1+ year experience required in support, dispatch, and customer support. Healthcare, call center, or dispatch service experience preferred.

Job tags

Salary