MIS Choice Inc.
Location
Schaumburg, IL | United States
Job description
MIS Choice is a leading IT Solutions provider based in the Chicagoland area that offers national and global reach to our customers. MIS provides cutting edge solutions to our clients in the areas of full IT outsourcing, professional services, hosting, and customized application development.
We are looking for someone who is interested in starting a career with a fast growing company and helping contribute to the growth and success of the team. Please take some time to learn more about our company and product offering prior to applying.
MIS is seeking a Help Desk Technician who is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
Support of disaster recovery solutions
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
System documentation maintenance and review in ticketing system
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Improve customer service, perception, and satisfaction
Fast turnaround of customer requests
Ability to work in a team and communicate effectively
Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
Escalate service requests that require engineer level support
Responsible for entering time and expenses in ticketing system as it occurs
Advanced understanding of operating systems, business applications, printing systems, and network systems
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Diagnosis skills of technical issues
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast moving environment
MIS offers competitive pay commiserate with experience, paid-time-off, health and dental insurance, performance bonuses, profit sharing, discounted technology purchases and much more.
Job tags
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