Library Technician IV | Syracuse University
Location
Syracuse, NY | United States
Job description
Library Technician IV Job #: 040346
Location Syracuse, NY
Pay Range: $20.925 - $23.25 per hour
Hours: This position has a Schedule C shift and works Wednesday-Thursday, 4:00 PM - 12:00 AM; Friday-Saturday, 2:00 PM - 10 PM; Sunday, 12:00 PM - 8:00 PM.
(All days and hours subject to change.)
Job Type: Full-time
Job Description: Under general guidance, utilizes a specialized knowledge of subjects, computer applications, or disciplines that apply to library processes and/or services or provides specialized knowledge of library functions. Utilizes a variety of systems and resources to provide access to library collections and performs the more complex technical functions requiring proficiency with technical protocols, digital technology, and data manipulation skills. Exercises initiative and independent judgment when providing service or interpreting, analyzing, and applying policies and procedures. Routinely analyzes and resolves complex problems that may impact other Library departments or the organization, and/or external parties and organizations.
MAJOR PURPOSE: As a valued member of the Access Services department, this individual will be part of a team that functions as primary steward of the circulating physical collections at Syracuse University Libraries, responsible for operating the checkout desks, sorting and re-shelving returns, and maintaining stacks. Work in Access Services requires strong customer service skills and the ability to use computer software such as Microsoft 365 and the Library Information System. The position involves training and directing the work of student employees.
Qualifications: Qualifications: - Associate degree and at least 2 years of work in a public service setting, or an equivalent combination of education and experience.
- Library experience preferred but not required.
Job Specific Qualifications: Specific Qualifications: - Possess a strong work ethic, including excellent time management, punctuality, reliability, and ability to prioritize tasks and projects.
- Strong customer service skills and commitment to providing service effectively in a diverse environment.
- Ability to use necessary library materials, bibliographic materials, and office equipment.
- Attention to detail, demonstrated capacity for carrying out tasks in an accurate and timely manner, and ability to check own work for accuracy.
- Ability to manage and prioritize tasks and perform effectively in a fast-paced environment with a fluctuating workload and frequent distractions and interruptions.
- Ability to initiate and maintain cooperative working relationships with co-workers, supervisors, and managers. Ability to work harmoniously and as a team player, thrive in a team-based environment, and skilled in fostering teamwork, among others.
- Demonstrated proficiency and capabilities with personal computers and standard computer office applications such as Microsoft Outlook, Word, Excel, Access, PowerPoint, Teams or other productivity software, and the web.
Responsibilities: General Department Support:
- Effectively and efficiently process requests/transactions in all areas including the checkout desk, including lending and accepting returns of books, study room keys and short-term technology loans.
- Respond promptly to all departmental communications.
- Assist in supporting stacks maintenance responsibilities and collection movement projects.
General Information Services:
- Participate in Access and Resource Sharing department functions, including participation in departmental policy discussions, professional development, and support of other functional working groups of the department.
- Assist in student worker management, including but not limited to training, monitoring student schedules, and providing daily direction of work study students.
- Process Course Reserves, including gathering and organizing Reserves materials and placing items on reserve in the Voyager system.
- Assist patrons with access inquiries via electronic communication (email, Orange Tracker ticketing system).
- Perform work assigned in the support of other units in the department including Interlibrary Loan and other service desks in the Libraries.
Technology Services:
- Perform troubleshooting of issues. Utilize RFID technology to assist in physical inventory projects, including searching for lost, claims returned, or missing books.
About Syracuse University: Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit
About the Syracuse area: Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
Application Deadline: Full Consideration By: Open Until Filled: To apply, visit Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
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About Syracuse University
Syracuse University is a place where talent, desire, and opportunity thrive. In 12 different schools and colleges that span the liberal arts and professional disciplines, students, faculty, and staff from diverse backgrounds come together to learn, create, and break boundaries.
The University is also a vital part of the community, providing services as well as being a leader in employee benefits, work-life and organizational development, training, student employment, staff relations, and workforce diversity.
Syracuse itself is located at the crossroads of New York State, and offers a lush landscape of seasons. From fun-filled summers in the Finger Lakes to snowy winters that thrill outdoor sports enthusiasts, the area truly has something for everyone.
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