Genz Ryan Plumbing, Heating, and Electrical
Location
Burnsville, MN | United States
Job description
Genz Ryan is hiring an HVAC SERVICE MANAGER!
OUR CORE VALUES:
Pride, Drive, Team Player, Respect, Get Sh!t Done!
THE MISSION:
The Service Manage r trains, leads, and inspires HVAC service coaches and technicians to more efficiently deliver customer service and increase sales while adhering to policies and procedures and the CORE Values of Genz Ryan Plumbing and Heating: Pride, Drive, Team Player, Respect, Get Sh!t Done!
CHECK OUT WHY YOU SHOULD WORK HERE BELOW:
- This role has the heaviest focus on the customer side, where the technical skills are a close second.
- Join a culture of people who get sh!t done and have fun while doing it!
- Career advancement….. We prefer to promote from within!
- Onsite training center focused on employee skills and advancement
- Lucrative compensation plans
- We take advantage of the latest and most innovative technology in our industry
- Daily "clarity breaks" are encouraged for all staff
- Modern office space with multiple lounge and game areas stocked with snacks and refreshments
- We track metrics of all kinds…. Including the happiness of all staff on a weekly basis!
- Company social events throughout the year
- 100% Premium Paid Health Insurance Premiums (for both single and family)
- 100% Premium Paid Dental Insurance Premiums (for both single and family)
- 100% Paid Short Term Disability
- Flexible Spending Accounts (Medical and Dependent Care)
- 401(k) and employer match
- Paid Vacation and Holidays
- Weekly Pay
- And so much more….!
YOUR MAIN DUTIES BELOW…..
- Lead, manage, coach and motivate the team while driving HVAC sales.
- Working closely with leadership to align business unit strategies with overall company goals/values.
- Responsible for daily/weekly/monthly HVAC sales goals.
- Drive the team to follow the processes.
- Provide world class customer service to every customer.
- Facilitate training in the office, in the field, etc.
- Ensure efficient and well-planned scheduling of all calls.
- Bottom line accountability for assigned divisions.
- Willingness to run calls independently when business demands permit.
- Build and maintain positive working relations with field, office, and management.
- Resolve problems and exploit opportunities and maximize profits.
- Customer Service: work with the assigned salesperson at each of their accounts to ensure customer satisfaction.
- Miscellaneous duties as assigned.
HOW TO SUCCEED HERE AS A SERVICE MANAGER:
- You are, "HUNGRY, HUMBLE, AND SMART"
- Your positive energy is contagious
- You focus your decisions on the greater good of the company rather than selfish or emotional beliefs
- You take pride in your work and show up every day with bells on, at least 10 minutes early
- You have an incredible sense of humor to fit in with the rest of us!
- You are truly a self-starter. No need for someone who needs CONSTANT direction….. Please and thanks.
- You both give and accept transparent feedback, even if it deflates your ego. We are a bunch of straight shooters up in here.
WHAT WE LOOK FOR IN A PROSPECTIVE SERVICE MANAGER:
- Valid driver's license required**
- At least 3+ years in a management/leadership role with proven sales performance required**
- At least 2+ years in an HVAC role possessing technical skills is highly preferred
- Available by phone to assist technicians and coaches; includes nights and weekends.
- Full knowledge of heating/cooling/electrical and hydronic operating systems.
- Positive outlook that followers can feed from.
- Capable of handling damage control calls.
- Capable of handling opportunities that did not close the first time of service.
- Maintain a professional image and safe working conditions.
- Positive attitude and willingness to learn.
- Thrive in a fast-paced environment.
- Willingness to think creatively, outside the box.
- Willing and able to accept and embrace constant change.
$80K Base Salary + Commission. Overall compensation in the $120K-$160K range.
Email [email protected] OR CALL 952-767-1000 AND ASK FOR THE RECRUITING DEPARTMENT!
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