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Location

Richmond, TX | United States

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Job description

Full Time

Job Description

Sans Serif
Serif
Monospace

The primary purpose of this position is to: assist taxpayers over the phone and/or in person, return all messages from nighttime messages, payoffs, process all mail, sending payment agreements, scanning and coding received payment agreements; reviewing payment agreements, and preparing default letters, processing checks, drop off/pick up correspondence to and from county offices, order and maintain office supplies.

Responsibilities:

1. Answer tax payer phone calls and assist with questions concerning their property, lawsuit, or notices they have received from us. Also, return messages left in our Richmond Night system.
2. Assist tax payers who come into the office.
3. Send and reply to emails, including payoffs and suit information.
4. Process and batch received checks, saving copies and making notes where needed. Forwarding the checks to proper recipient.
5. E-File SOS letters and certificates as well as Constable Returns. Change the coding in Oracle as needed reflecting answers in these documents.
6. Review all payment agreements.     Call to see if the tax payer can catch up, or if we need to default and set up a new payment agreement.
7. Send out new payment agreements. Code ACT and Oracle once signed agreements are received. Scan the signed agreements and upload into Oracle and ACT.
8. Prepare Default Letters and save in correct format so that the Houston Mail Room can send out the mailings.
9. Drive to tax office to drop off checks and drive to post office to drop off any outgoing mail and/or pick up certified mail needing signature.
10. All other duties assigned.

Requirements:

1. Bilingual in Spanish.
2. Strong overall Microsoft Office skills.
3. Strong Excel spreadsheet skills.
4. Title, Tax, Appraisal, E-filing and/or Oracle experience
5. Time Management
6. Strong grammar skills, both verbal and writing
7. Ability to communicate well on a professional level with various people including public including public employees as well as attorneys and upper management

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