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Location

Naperville, IL | United States

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Job description

Job Role: Network Engineer

Location: Illinois

Contract: C2C

Client: HCL

Experience: 8 yrs

Job Description (Posting). : In-depth knowledge on network technologies on LAN, WAN and TCP/IP Strong understanding on Routing, Switching and Wireless.

Hands-on experience in Cisco Switches and Routers for LAN / WAN.

Hands-on experience in Cisco Wireless LAN Cisco vWLC, WLC (5500), APs (2700 & 2800) & Cisco ISE

Experience with Cisco Nexus 5K, 7K, 9K.

(1.) To adhere to quality standards, regulatory requirements and company policies

(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

(4.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.

(5.) To provide support for on call escalations orL3 level support and doing incident and problem management

(6.) Work on value adding activities such Knowledge base update and management, training freshers, coaching analysts and conducting interviews or participation in hiring drives.

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Job tags

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Salary