Customer Service Representative- Utility Office
Location
Spanish Fork, UT | United States
Job description
EFFECTIVE DATE
MAY 2023
CUSTOMER SERVICE REPRESENTATIVE
DEPARTMENT: FINANCE
JOB CLASSIFICATION: FULL-TIME
SALARY: STARTING WAGE - $19.06 - $22.15
TECHNET # 2305
PAY GRADE 4
*Fluent Spanish speaking preferred (may include additional compensation)
GENERAL PURPOSE
Under the direct supervision of the Utility Customer Service Supervisor and general supervision of the Treasurer this employee performs entry-level office duties for Spanish Fork City.
ESSENTIAL FUNCTIONS
- Performs general clerical and office duties as follows:
- Greets visitors, answers phone calls, and responds to podium requests
- Forwards calls in a pleasant and courteous manner
- Courteously directs visitors to appropriate office personnel without delay
- Act as utility office cashier and receipt payment for all utilities, cemetery, and other miscellaneous payments
- Must be accurate in handling money and balancing
- Count till and balance every morning
- Accept utility payments from citizens, enter the respective dollar amounts to resident accounts.
- Prepare bank deposits, and make sure the general ledger is in balance
- Assists customer with utility accounts by;
- Answering billing and payment questions about utility services including electric, water, sewer, pressurized irrigation, storm drain, garbage, recycling,TV service, internet, and phone in office, on the phone, and online
- Assists with maintaining ACH payments by;
- Updating new banking information. creates an ACH file and schedules ACH Auto Pay payments.
- Managing ACH Auto Pay returns and sends notifications for payment
- Processes utility service applications electronically
- Operates electronic data processing equipment; balances reports
- Assists in records management procedures and stores all reports electronically
- Handles insufficient fund checks for all utility accounts
- Sends notifications to customers regarding late payments, returned payments, and scheduled ACH Auto Pay payments
- Assists with the landlord contracts
- Assists with cemetery responsibilities such as;
- Purchase of cemetery plots, create deeds and record plot purchase
- Complete monthly reporting for mortuaries and the health department
- Communicate with local mortuaries and Sexton to coordinate funerals and opening and closing of graves.
- Maintain Cemetery records and communicate with Sexton concerning updates.
- Ensure that online cemetery maps are current
- Must be able to meet attendance and punctuality requirements for this position.
- Must abide by all city policies and procedures.
- Must work well with others and be a team player.
- Performs other related duties as assigned.
- Applicants will be required to submit to a criminal background check and drug test.
POSITION QUALIFICATIONS
Education and Experience
- Graduation from a standard high school or equivalent with at least one (1) year of office experience.
Necessary Knowledge, skills, and abilities
- Must have knowledge in the following;
- Skill in the operation of computers and programs such as; Word, Excel, Google Doc, Google Sheets and Adobe Acrobat.
- Office etiquette, answering phones, emails, texts and other means of communication.
- Must be organized and able to perform tasks with minimal supervision.
- Effective public relations skills with the ability to establish and maintain effective working relationships with the public, fellow workers and supervisors.
- Must be capable of learning;
- New software programs such as, but not limited to; Caselle, Everbridge, JotForm, Podium, and SFcityTix.
- 10 Key by touch
- Skill in the use of a variety of office machines and computers
- Basic bookkeeping procedures
- Knowledge of the City and events to answer various questions
- Special Qualifications: None
Job tags
Salary
$19.06 - $22.15 per hour