Location
Cleveland, OH | United States
Job description
About Us
Headquartered in Cleveland, OH, Kappus Company is a distributor and servicer of top-quality restaurant equipment from leading manufacturers. In business since 1948, we are a third-generation family-owned and operated business that understands the importance of top-notch customer service and takes great pride in creating opportunities for our customers and our people. Our employees are listened to, trusted, empowered and provided opportunities to serve our customers and grow professionally.
Duties & Responsibilities • Process work orders from job completion to invoice, ensuring timeliness, proper
documentation, and a high level of accuracy
• Evaluate, analyze and verify work order information for accuracy of data and billing
amounts, updating as required
• Collaborate closely with internal departments to resolve billing issues and questions
• Assist with resolving billing discrepancies by investigating billing errors and
recommending process improvements to avoid future errors
• Update and maintain accurate records and support documentation within established
systems
• Apply knowledge of equipment-specific warranty requirements to ensure invoice
accuracy
• Partners with team members and manager to identify and implement business
improvements to achieve ongoing operational efficiencies
• Utilization of third-party systems (Service Channel, Verisae, Corrigo)
• Meet established performance goals and deadlines
• Promote excellent customer service within and outside of the organization
Skills & Requirements • High school diploma or equivalent required, college degree preferred
• 2+ years of experience in a billing department
• Excellent verbal and written communications skills and ability to collaborate effectively
with others
• Proficient with Microsoft Office suite and related software
• Sensitive to deadlines and ability to manage multiple projects in a fast-paced, deadlinedriven
environment
• Ability to work independently and interact professionally and effectively in a team
environment
• Strong organizational skills and the ability to prioritize tasks
• Attention to detail and problem-solving abilities
• Ability to give and take verbal instructions
• Ability to consistently work the schedule required by the job demands
• SAMPro ERP experience a plus
• Knowledge of Taylor Company and Henny Penny equipment is desirable but not
necessary
Job tags
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