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Location

Bethlehem, PA | United States

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Job description

Summary:

• Manager Job Description:
• Previous experience as dispatcher or scheduler and transportation industry is best.
• Seeking experienced candidates with scheduling orders, answering customers questions, customer service , there is no lifting involved.

• Must be Detail oriented with customer service experience and computer literacy. Prefer the customer service to be in a warehouse-type environment to understand the movements etc.
• Computer Literacy- MS Office Suite a must
• Someone that is comfortable making phone calls and sending emails to schedule orders.
• Good Business acumen Works with inventory control and other CC functional areas to ensure timely and accurate delivery of specified equipment to customers.
• Coordinates installs with sales or account managers. Uses database and spreadsheet tools to analyze data and process workflows.
• Pre-calls customers to set up Deliveries, pick-ups and relocations. Prints and scrubs the Ad Hoc Report.
• Prints BOL's. Updates the delivery system with scheduled date and notes.
• Emails delivery notifications to Order Processing. Updates Oracle DFF notes, CC notes or the Zoom Screen.
• Creates Manual orders in the delivery system when needed. Responsible for scheduling orders in staging to ensure the CC hits cycle time requirements.
• Performs other duties as assigned. Dress Code is Business casual, no ripped jeans, athletic clothing to include leggings
• ***Shift timings***
• 8:00 am to 4:30 pm (Mon to Fri)
• Job Type: Temp to perm

Roles & Responsibilities:

• Works with inventory control and other CC functional areas to ensure timely and accurate delivery of specified equipment to customers.
• Coordinates installs with sales or account managers.
• Uses database and spreadsheet tools to analyze data and process workflows.
• Pre-calls customers to set up Deliveries, pick-ups and relocations.
• Prints and scrubs the Ad Hoc Report. Prints BOL's.
• Updates the delivery system with scheduled date and notes.
• Emails delivery notifications to Order Processing.
• Updates Oracle DFF notes, CC notes or the Zoom Screen.

• Creates Manual orders in the delivery system when needed.
• Responsible for scheduling orders in staging to ensure the CC hits cycle time requirements.
• Performs other duties as assigned

Minimum Qualifications:

• High school diploma or equivalent education is required. One year of customer service experience is required.
• Must have adequate reading, math skill, and ability to write legibly Strong Customer Presentation and Communication Skills. Must have adequate reading, math skill, and ability to write legibly.
• Database and spreadsheet skills are required. Proficiency in MS Office is required.
• Strong Customer Presentation and Communication Skills.
• Possesses teamwork attitude. Ability to interact professionally at all levels internally and externally.
• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information.
• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.) Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

Required Skills:

• Dispatcher
• Scheduler
• Transportation industry experience
• Dispatch

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Job tags

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Salary