Customer Service Representative

Location

Springfield, MO | United States

Job description

NOW HIRING a Customer Service Representative :

The Customer Service Representative (CSR) is responsible for developing and maintaining strong and positive long-term client relationships while meeting and exceeding TPC and client expectations for service. Key responsibilities include processing client payrolls in an accurate and timely manner, providing technical support and end-user guidance, responding to general payroll questions, and proactively managing clients' accounts to ensure client satisfaction and retention.

JOIN TPC :

If you thrive on nurturing customer relationships, delivering exceptional service, and exceeding expectations, TPC is the place for you. Our personalized approach, strong team dynamics, and unwavering commitment to excellence set us apart.

TPC is a work environment where you can work independently but also as part of a team of people who have a strong work ethic.

WHY JOIN OUR TEAM?

Embark on a rewarding career with TPC, a dynamic payroll company that has been a trusted industry leader since 2001. Our inclusive culture, fueled by a passion for growth, offers a unique opportunity to make a meaningful impact in a fast-paced environment.

• Health, Dental, and Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Paid Time Off
• 401K Plan
• 39-hour work week

What will I do?

As a Customer Service Representative (CSR), you'll play a crucial role in ensuring smooth payroll operations and exceptional client support. Your key responsibilities include:

• Payroll Compliance Specialist - Oversee daily payroll operations, and conduct quarterly and year-end audits for accuracy and compliance.
• Client Support Specialist - Manage a portfolio of client accounts, provide expert guidance and training on web-based products, and promptly address client inquiries.
• Detail-Oriented Organizer and Supportive Team Player - Maintain meticulous client profiles and processing instructions, and provide backup support to team members.
• Collaboration Champion - Contribute to special projects, and collaborate effectively with team members.

Position requirements:

• High school diploma or equivalent GED required.
• Four-year degree or equivalent combined education and work experience preferred.
• Minimum 2 years prior payroll experience preferred.
• Previous account management experience preferred.
• Experience working with iSolved or other Human Capital Management systems is beneficial.

Sound like the right place for you? Apply now to join our growing team!

Job tags

Salary