---

---

Location

Raritan, NJ | United States

---

Job description

Job Description:

3+ years of Experience in Cognos TM1 administration.

Provide troubleshooting and diagnostic support at L2 / L3 level for these technologies

Incident, problem and service outage management

Simple and standard service request fulfillment/Project provisioning

Gathering requirements from project teams covering areas such as capacity, users, data

Connections/sources, tools/capabilities

Environment set-up

Install, configure and maintain base software

Patch & Release Management

Security Management

Code migrations

Provide 24x7 production system support

Document and maintain work-instructions

Complete audit required tasks

Initiate, submit and implement change requests

Log technical support tickets with vendor helpdesk?

Backup, data recovery and service restoration management

Implement and maintain monitoring capabilities

Collaborate with L3 on patch and bug fix deployment

Identify and raise system capacity related issues (storage, licenses, performance threshold)

Performance, capacity & utilization monitoring

Optimization and Performance tuning

---

Job tags

---

---

Salary