LMS Administrator (Onsite)
Location
San Ramon, CA | United States
Job description
Description
CMG Financial’s LMS Administrator is responsible for the everyday LMS logistical requirements and on the related policies, procedures and processes, which include also managing, registration and rosters of activity.
Highly prefer candidates who can work onsite at our corporate headquarters in San Ramon, CA or at one of our Hubs/Large Branches below.
- California - 3160 Crow Canyon Road, Suite 400, San Ramon, CA 94583
- New Jersey - 1000 Crawford Place, Suite 380, Mt. Laurel, NJ, 08054
- Arizona - 2150 E Highland Avenue, Suite 103 | Phoenix, AZ 85016
- Maryland - 250 S President St Suite 3900, Baltimore, MD 21202
- Texas - 8650 Freeport Pkwy, Irving, TX 75063
ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:
- Manage the TIH (Think IT Hub) Learning Inbox. Ensure the accuracy of the data in TIH.
- Work with HR to ensure all job roles are aligned correctly with Job Titles.
- Set up all Instructor-led training in TIH (There are around 60 per month).
- Ensure all content in the LMS is playing and working correctly. Troubleshoot any courses that are not working correctly. Partner with external vendors to correct issues.
- Audit and update auto-assignments on a monthly or quarterly basis.
- Manage all training documents and links inside training documents.
- Work with BI team to ensure employee updates are accurate.
- Supervises reporting, such as monthly course completion, training evaluation metrics, and mandatory training compliance.
- Develops, updates and uploads online courses in the system to validate course functionality for end users.
- Audit compliance training, monitoring and editing data.
- Contact content owners to determine course assignments. Recommend content policies and best practices. Determine process improvement opportunities.
- Update training records, including granting credit, reconciling late training, and updating training assignments.
- Checks/verification on LMS data. Schedule workshops as needed.
PREFERRED QUALIFICATIONS AND EXPERIENCE
- 3+ years of direct Learning Management System (LMS) experience (Absorb preferred) highly preferred.
- Proven work experience in coordinating multiple training events in a corporate and/or technology setting.
- Adequate knowledge of Microsoft Office, GoToWebinar, RingCentral Webinar/Meeting, Learning Management Systems, and other tools to plan and coordinate events across multiple application.
- Strong written and verbal communication skills with the ability to adjust style and tone to match the audience’s needs for LMS troubleshooting with responsive attitude.
- A detail-oriented, organized problem-solver who enjoys taking on new challenges.
- Proven ability to prioritize and execute in the face of competing priorities.
- Collaborating with other teams regarding enhancement requests and release schedules.
- Maintain reporting, material maintenance schedules, course enrollments.
- Re-package existing content using new templates, processes, and adhering to accessibility guidelines.
- Technical skills including troubleshooting, and understanding of directory, file structures, and systems, data management, file management.
- Ability to collaborate with others at all levels of the organization.
- Ability to gain new technical skills quickly.
- Familiarity with course design and development.
- Proficient in Microsoft suite of product; Outlook, Word, PowerPoint with Advanced Excel skills.
- Ability to work in a fast-paced fluid environment.
- Excellent communication skills both written and verbal.
- High level of integrity and confidentiality required.
SUPERVISORY RESPONSIBILITIES:
Direct Reports: N/A
PHYSICAL and ENVIRONMENTAL CONDITIONS
Standard office environment, equipment and tasks, including work at a computer terminal. This position requires partial sitting and walking throughout the day. Employee must be open to work overtime to complete assigned tasks.
Compensation: CMG pays a competitive base which ranges from $60,000 to $80,000 annually. Factors that affect base salary may include: Learning Management Systems experience, Training experience, HR experience, knowledge of mortgage industry, computer skills, customer service experience, and education
CMG MORTGAGE, INC. NMLS #1820 If you are a recruiter or placement agency, please do not submit resumes to any person or email address at CMG Financial prior to having a signed agreement . CMG Financial is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Furthermore, any resumes sent to us without an agreement in place will be considered your company’s gift to CMG Financial and may be forwarded to our recruiters for their attention.
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