Specialist, Customs - 3rd Shift

Location

Ann Arbor, MI | United States

Job description

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

3rd Shift, 7:00PM-3:30AM

As the Specialist, Customs, you will be responsible for handling all interactions for internal and external customers while ensuring customer satisfaction with each transaction. This is a fast-paced job that supports and blends responsibilities in the areas of customs compliance, operations, sales and customer care for our international and offshore clients. Become a part of our fast-growing, dynamic team and we'll help you build a career that will exceed your expectations.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

• Assist internal and external customers with inquiries relative to international shipping, customs requirements, shipment tracing, billing and invoicing questions, and requests for information
• Communicate with customs brokers and customers to ensure clearance of shipments to prevent unnecessary delays at the borders
• Recognize and resolve documentation errors
• Assist drivers with shipment and trip information relative to crossing the border
• Process shipments and trips to ensure on-time service to our customers and seamless border crossings for our drivers
• Maintain accurate shipment history and audit integrity

What you need to succeed at XPO:

At a minimum, you’ll need:

• 1 year of related work experience
• Strong computer and typing skills
• Experience with Microsoft Office
• Availability to work a variety of shifts, including days, evenings, nights and weekends

It’d be great if you also have:

• 2 years of office experience dealing with corporate customers, or inbound/outbound call center experience
• Bilingual English/Spanish
• Cross-border and customs brokerage experience
• Working knowledge of the transportation industry
• Strong problem-solving and investigative skills to bring issues to resolution
• Excellent written and verbal communication skills
• Pleasant and professional phone etiquette
• Ability to multitask, prioritize workload and remain highly organized

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

 

Review XPO's candidate privacy statement  here.  

Job tags

Salary