Starbucks
Location
Hightstown, NJ | United States
Job description
As a Manager of Starbucks Coffee, you are key to the success of your store. You handle a wide range of responsibilities and ensure that customers and team members always have a great experience. Our Managers ensure that every shift is a great one—by developing our people, managing team performance, and building the warm, inclusive, authentic Starbucks experience.
What you will do:
The Manager oversees the overall operations of the coffee shop to ensure company standards are maintained and continually improved. They run great shifts and are accountable for specific Area of Responsibilities such as Food Cost, Customer Satisfaction and Employee Engagement. They are part of the management team and report directly to the General Manager of Plaza Operations.
As a Starbucks Manager at Applegreen, you will be ready to help with a variety of duties, including working on the front lines to ensure excellent service for our customers and set the pace for the team.
• Maintain quality food operations while ensuring customer satisfaction
• Understand the business and drive results through coaching and leading the team
• Achieve Gross Profit Margin, Net Margin and Sales Targets
• Meet sales goals through motivating the team, executing Foundational Processes, and achieving target results (SOS, order accuracy, and restaurant health through well-organized QA and safety processes)
• Ensures inventory data is correct by performing spot inventory counts and checks
• Maintain a clean and well-maintained environment
• Demonstrate proficient company, brand, and product knowledge
• Uphold and coach others on achieving of Food Safety standards
• Create relationships with customers to provide exceptional customer service
• Maintain a healthy and safe workplace, environment, and culture
• Display people leadership through staffing, development, training, and talent management/succession planning
• Lead communication meetings to ensure all plans are carried out
• Support the AGM and GM to create strong team engagement and positive work environment
• Provide restaurant leadership through managing performance, clear communication, and escalating issues as needed
• Being a role-model for the team, setting high standards for the level of service, and recognizing achievements
• Adhere to restaurant systems and processes to accomplish monthly, weekly, and shift goals
• Follow company policies and procedures and comply with all federal, state, and local regulations
• This role requires flexible hours including nights and weekends in a faced paced environment with shifting priorities
• This role requires the ability to keep cool under pressure and deal with multiple types of people in a calm and fair manner
• While performing this job, it is regularly required to stand, sit, talk, and communicate well, while in a loud environment
At Applegreen, we believe that our team members are the heart of our success. We offer fantastic career opportunities and a great deal of our promotions are internal. As a company, we are constantly growing our business—but it’s our people driving our success!
We strive to do great things for each other, our customers, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, whatever you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — Applegreen is for you!
What Applegreen requires from you:
• Must have 3+ years’ experience in QSR (quick service restaurant) or similar restaurant management operations
• 6 months supervisory or lead experience in a restaurant, QSR or High volume cafe
• 2+ years food & beverage, cash handling, and customer service experience required
• 1+ year(s) of restaurant management experience preferred
• Strong leadership and management skills with proven ability to motivate and inspire a team
• Excellent customer service abilities and positive attitude
• Excellent verbal and written communication skills
• Flexible and open schedule, including holidays and weekends
• Basic food safety understanding and practice; ServSafe certified a plus
• Proven ability to run great shifts and coach 10+ team members
• Proven ability to direct, motivate, and develop others in a fast-paced, friendly, environment
• The ability and willingness to bend, twist, and stand to perform regular job functions
• Ability and willingness to lift/push objects weighing over 40 lbs
Join our amazing team…and you will feel at home with Applegreen!
Applegreen is an equal opportunity employer
Benefits:
Why join Applegreen? We offer…
• 401(k) with Company Match
• Health Insurance
• Dental Insurance
• Vision insurance
• Flexible Schedule
• Paid Time Off
• Referral $s Program
• Employee Assistance Program
• Disability Insurance
• Life Insurance
• Free Meals Vouchers
Our story begins in 1971 along the cobblestone streets of Seattle’s historic Pike Place Market. It was here where Starbucks opened its first store, offering fresh-roasted coffee beans, tea and spices from around the world for our customers to take home. Our name was inspired by the classic tale, “Moby-Dick,” evoking the seafaring tradition of the early coffee traders.
Ten years later, a young New Yorker named Howard Schultz would walk through these doors and become captivated with Starbucks coffee from his first sip. After joining the company in 1982, a different cobblestone road would lead him to another discovery. It was on a trip to Milan in 1983 that Howard first experienced Italy’s coffeehouses, and he returned to Seattle inspired to bring the warmth and artistry of its coffee culture to Starbucks. By 1987, we swapped our brown aprons for green ones and embarked on our next chapter as a coffeehouse.
Starbucks would soon expand to Chicago and Vancouver, Canada and then on to California, Washington, D.C. and New York. By 1996, we would cross the Pacific to open our first store in Japan, followed by Europe in 1998 and China in 1999. Over the next two decades, we would grow to welcome millions of customers each week and become a part of the fabric of tens of thousands of neighborhoods all around the world. In everything we do, we are always dedicated to Our Mission: to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.
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