Access Dubuque
Location
Dubuque, IA | United States
Job description
Client Support Technician Internship
Colony Brands, Inc.
1 Positions
ID: 41478
Posted On 12/06/2023
Job Overview
The Client Support Technician Internship will begin in May and end in August of 2024.
What You’ll Do & Learn
The Client Support Technician Intern will assist in setting up, maintaining, and supporting corporate owned client-level computer equipment installed and in use within the Colony Brands facilities. The role includes supporting hardware and software troubleshooting and helps manage support ticket requests assigned via a centralized ticketing system. In addition, you will be responsible for:
• Client hardware troubleshooting and repair
• Supporting ticket investigation and resolutions
• Software Asset Management tasks utilizing Snow Software Asset Management toolset
• Assisting with project effort to upgrade/redeploy Mobile Device Management tools and cloud based Microsoft Office products.
We are looking for highly motivated individuals to join our Employee Experience team with majors related to Computer Science and Networking & Security. Ideally you will have strong oral and written communication skills and the ability to work effectively with multiple personality type. Also, we are looking for:
• At least Junior Senior standing, recent graduates may be considered
• Cumulative GPA of 2.80 or higher
• Solid understanding of Windows Operating Systems (Mac also beneficial)
• Solid troubleshooting skills for client level hardware including desktops, laptops, mobile phones, tablets and printers
• Solid communication skills, verbal and written. Documentation and participation/contribution to team discussions will be part of the role.
• Experience with Microsoft Office, Anti-Virus Malware Tools and PowerShell would be beneficial for the role.
• Ability to work independently
This position is not eligible for remote work and would require you to work onsite in Monroe, WI for the duration of your internship.
Note: We do not offer immigration sponsorship for any position at this time.
SC Data Center, Inc. is a customer-centric business that supports warehousing, information technology and contact centers. SC Data Center, Inc. is an affiliate company of Colony Brands, Inc. which is one of North America's largest, multi-channel direct-marketing companies. We generously support the communities we work in and offer many benefits and programs that support the well-being of our employees.
Internship Perks:
Paid Opportunities - This is a paid opportunity to explore your career! All Interns are paid a competitive wage for their field.
Relocation/Housing – $1,000.00 to assist with housing costs for students relocating/coming from more than 50 miles away to their work site.
Employee Discounts - Our employee sales program offers employee discounts on items ordered from our fine catalogs and selected Outlet Store. Discounts range from 45% to 50% off.
Time Off - We all need a little down time and all Interns enjoy paid time off during their internship.
Gym Membership Reimbursements - Receive up to $50 per month toward a gym membership at local YMCA/YWCAs.
Health Insurance - Interns are offered Medical/Dental/Vision Insurance
Business Casual Dress Code - Jeans are allowed year-round!
Performance Updates - We provide interns with useful feedback regarding their performance throughout their internship. A formal mid-performance appraisal and final appraisal will be given.
Training - We provide all interns with the necessary hands-on training to make their internship experience successful.
R. Kubly Family Foundation - The foundation will pay for your graduate or professional schooling in return for a commitment to live and work in Monroe, WI after you graduate. Visit for more details
Primary Contact
214918
Rudy Folk
Talent Acquisition Coordinator,
608-324-8818
Phone
Phone
Phone
Fax
True
False
True
Job Details
Categories
Location
Monroe, WI
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Pay/Salary
3900/month
Benefits
Health Insurance
Dental Insurance
Vision Insurance
PTO (Paid Time Off)
Paid Holidays
Qualifications
Education
Some College
Company ID
937
Job REQ #
# Positions
1
Start Date
20231206
End Date
20240324
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Colony Brands, Inc.
About the Company
Colony Brands together with its subsidiaries ( and affiliated ( companies, are a successful, multifaceted enterprise consisting of numerous multichannel retail brands, several operational support companies and a portfolio of affiliate businesses. Headquartered ( in Monroe, Wisconsin, we deliver an array of products and services to our customers and clients. With over 90 years in business, Colony Brands, has become knowledgeable and proficient in what we do. Operational support subsidiaries and affiliate businesses provide marketing, consumer credit, collections, product sourcing, information technology, wholesale food and charter aviation. Together these provide business solutions and drive success for the entire enterprise and empower outside clients to reach their business goals.
Colony Brands is an empowerment enterprise. As an employee of Colony Brands, you’ll contribute to the success of one or more of the enterprise’s brands or companies ( . And, no matter where you apply your talents in the enterprise, or what your job description may be, you’ll be working with every other employee to reach one overarching goal: to empower our customers ( and the people in the communities ( we call home. We do this so that the people whose lives we touch, in the course of doing business, may live richer and fuller lives.
We’re doing our part to support our customers, employees, communities…and we’re still hiring. (
Learn more here:
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