NextPoint Pickleball
Location
Peoria, AZ | United States
Job description
Description:
Are you a skilled communicator who thrives in a virtual environment Do you excel at providing exceptional customer service and problemsolving via chat If so we have an exciting opportunity for you to join our team as an Online Chat Representative. In this remote work from home role youll play a pivotal role in ensuring our customers have a seamless and positive experience via online channels guided by established protocols.
Key Responsibilities:
Customer Support: Provide timely and accurate responses to customer inquiries concerns and issues via chat.
Product Knowledge: Develop a deep understanding of our products and services to assist customers effectively.
ProblemSolving: Identify and resolve customer issues with professionalism and empathy ensuring customer satisfaction.
Technical Assistance: Assist customers with technical troubleshooting and guide them through our online platform when needed.
Documentation: Maintain accurate records of customer interactions and solutions provided.
Team Collaboration: Collaborate with crossfunctional teams to address customer needs and share feedback for continuous improvement.
Quality Assurance: Maintain service quality standards and adhere to company policies and procedures.
Continuous Learning: Stay updated on product updates industry trends and customer service best practices.
Requirements:
Excellent written communication skills.
Strong interpersonal skills and empathy for customer needs.
Ability to multitask and handle multiple chat conversations simultaneously.
Proficiency in computer usage and webbased applications.
Problemsolving skills and adaptability to handle various customer scenarios.
Previous customer service or chat support experience is a plus.
Benefits:
Remote Work: Enjoy the flexibility of working from the comfort of your own home.
Competitive Compensation: Receive a competitive salary with performancebased incentives.
Training and Development: Access to ongoing training and career development opportunities.
Health and Wellness: Benefit from health insurance options and wellness programs.
Flexible Hours: Choose from flexible work hours to accommodate your lifestyle.
Team Collaboration: Engage with a diverse and supportive team in a virtual environment.
Career Growth: Opportunities for career advancement within the company.
Technology Allowance: Receive assistance for remote work setup and equipment.
Paid Time Off: Enjoy paid vacation holidays and sick leave.
Company Culture: Be part of a dynamic and inclusive work culture that values innovation and teamwork.
Application Process:
If youre ready to embark on an exciting journey with a forwardthinking company please submit your resume and a cover letter highlighting your relevant experience and skills. Our team looks forward to reviewing your application and potentially welcoming you aboard as our newest Online Chat Representative!
Next Point Pickleball is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Job tags
Salary
